Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
BusinessDevelopmentManager
Karynn Cavero

Karynn Cavero

Bilingual Small Business Consultant
Woodruff,SC

Summary

Experienced bilingual operations and office manager with extensive human resources, recruiting, training, diversity, and inclusion, fundraising, and event organizing experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Independent Consultant

Karynn Cavero
Woodruff, SC
2023.Oct - Current
  • Enhanced client satisfaction by providing tailored solutions to their unique business challenges.
  • Developed strategic business plans for clients, resulting in improved operations and increased profitability.
  • Streamlined business processes for clients by identifying inefficiencies and implementing effective solutions.
  • Supported clients during periods of transition, ensuring seamless integration of new systems or policies.
  • Improved organizational structures within client companies by implementing best practices in management techniques.
  • Facilitated change management initiatives within client organizations, minimizing resistance and maximizing adoption rates.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

IT Support, Grant Management, Training Coordinator

Legal Aid Service of Collier County
03.2022 - 04.2023
  • Evaluate individual and organizational development needs
  • Implement various learning methods companywide (e.g
  • Coaching, job-shadowing, online training)
  • Implement coaching sessions and mentorship programs to establish a culture of continuous learning
  • Help design and deliver e-learning courses, workshops and training
  • Assess the success of development plans and coach employees to excel at every learning opportunity
  • Help managers develop their team members through career pathing
  • Plan training programs based on the organization's goals and budget
  • Use performance reviews and skills gap analyses to identify training needs per department, team, and individual
  • Work with IT and HR to evaluate continued results of training and educational activities provided
  • Recommend new training methods (including e-learning courses and platforms)
  • All highlighted tasks under Office Manager below
  • Shouldered management responsibilities during times when the manager was absent.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions, or provided rewards.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Trained and mentored over 50 new personnel hired to fulfill various roles.

Office Manager

Legal Aid Service of Collier County
01.2012 - 01.2022
  • Manage day-to-day operations within a fast-paced law firm, including maintaining logs for all expenses, making operational payments, supervising administrative staff, and addressing all client complaints.
  • Administrate the Client Management Software (Legal Server) as well as train new hires on the use of this CMS
  • Establish and implement departmental policies, goals, objectives, and procedures
  • Interview, test, hire, and process onboarding of all new employees and volunteers
  • Evaluate and implement improvements for the success of all support staff members
  • Provide IT help desk support, resolve issues, and communicate with the proper departments to ensure policies and procedures are followed
  • Assist the Development Assistant with specific key roles including grant management
  • Assist the Director of Development to ensure the success of all events and fundraising efforts, including the creation of flyers and presentation material for staff to use during outreach events and ensure the proper translation into Spanish and Creole
  • Assist during client meetings, court proceedings, and staff interactions with clients with limited or no English proficiency
  • Responsible for the maintenance of the organization's phone system, Nextiva.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Low Income, Clinic Unit Head

Aid Service of Collier County, Taxpayer
01.2011 - 01.2012
  • Assist 120 taxpayers per year with tax return preparation for compliance with IRS rules and help individuals resolve income tax controversies with the IRS
  • Provide Education on income tax rights and responsibilities to taxpayers with limited English proficiency. 25 presentations per year.
  • Maintain a close network of community leaders and organizations to share resources to benefit low-income residents within the county
  • Provide monthly, quarterly, and annual reports on the program's progress and success
  • Create resources such as flyers, brochures, and PowerPoint presentations for outreach events and presentations with the community.

Housing Paralegal

Legal Aid Service of Collier County
01.2009 - 01.2011
  • Conduct intake Interviews for all housing applicants to determine qualification for services following very strict guidelines 5 different grants
  • Prepare a minimum of 20 files per month for foreclosure attorneys to review and determine the sensitivity of each case
  • Update and maintain calendars for 3 three attorneys with different backgrounds and work styles
  • Attend at least 4 community and networking events per month to develop relationships with organizations and community leaders to ensure new referrals to the Housing Unit, and conduct presentations to bring program information to the surrounding underserved communities
  • Volunteer as a site coordinator for the VITA program in Immokalee, FL. Recruit, train, and supervise volunteers for the VITA site.

Retail Personal Banker

Fifth Third Bank
01.2007 - 01.2009
  • Help improve customer service performance and increase customer service to become part of the top-performing financial centers
  • Responsible for coaching existing Customer Service Representatives to overcome objections from customers offering additional products and convert single-serving households into fully integrated bank relationships
  • Train Customer Service Representatives on how to perform Financial Needs Assessments with every client
  • Assist with the development and implementation of the Financial Center's acquisition and retention plan to ensure moving point attainment to 100% of the goal
  • Develop cross-sell strategies that ensured customers' commitment to building new relationships with the bank
  • Recognized as one of the top sales individuals in the region for two consecutive quarters.

Education

Certificate in Paralegal Studies - Legal Studies

Boston University
Boston, MA
01.2010

Skills

  • Proficient in Client Management Software, (Legal Server)
  • Training and development
  • Proficient in Microsoft Office Suite, Google Suite, and Adobe Acrobat,
  • Community organizing and Outreach
  • Employee Relations and Engagement
  • Senior Leadership Support
  • Administrative Oversight
  • Coaching, Training, and Performance Evaluations
  • Presentation Design
  • Calendar Management
  • Volunteer Relations

Accomplishments

    2016 to 2021 - Collier Freedom, Inc.

    Founding member of Collier Freedom, Inc., a not-for-profit organization dedicated to creating an inclusive
    community regardless of race, nationality, faith, or sexual orientation for a common vision of freedom, equality and
    social justice in Naples and Southwest Florida. Member, activist, and community organizer, which included the
    Women's March in Collier County.


    2017-2021 - Pride Naples, Inc.
    Vice-President and founding member of Pride Naples, Inc., a not-for-profit organization whose mission is to unite
    and empower the LGBTQ community of SWFL and educate and foster equality for all.

Languages

Spanish
Native or Bilingual

Timeline

Independent Consultant

Karynn Cavero
2023.Oct - Current

IT Support, Grant Management, Training Coordinator

Legal Aid Service of Collier County
03.2022 - 04.2023

Office Manager

Legal Aid Service of Collier County
01.2012 - 01.2022

Low Income, Clinic Unit Head

Aid Service of Collier County, Taxpayer
01.2011 - 01.2012

Housing Paralegal

Legal Aid Service of Collier County
01.2009 - 01.2011

Retail Personal Banker

Fifth Third Bank
01.2007 - 01.2009

Certificate in Paralegal Studies - Legal Studies

Boston University

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Karynn CaveroBilingual Small Business Consultant