Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

K'MEISHA HOWARD

Dallas,USA

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Lowe's
04.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

TurboTax
04.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Remote Customer Service Representative

Elevance Health
09.2022 - 06.2024
  • Answered inbound telephone calls, provide information, and resolved customer concerns
  • Researched and located physicians, answered questions regarding Medicare, and reviewed evidence of coverage
  • Filed complaints and grievances and adhered to company operating procedures
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Answered inbound telephone calls, provide information, and resolved customer concerns.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
  • Referred and screened patients to make best use of resources, triage staff, and serve community members.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
  • Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
  • Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
  • Reduced wait times for callers by implementing callback options during peak hours.

Remote Customer Service Representative

Softcom Systems
08.2021 - 09.2022
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance
  • Documented activity in customer accounts in an accurate manner and ensured confidentiality
  • Resolved customer complaints with empathy, increasing loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing, and support policies and procedures.

Customer Service Representative

24/7 Intouch
07.2020 - 03.2021
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding of their unique needs or preferences.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to assist customers with informed recommendations better.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Recorded accurate and efficient records in the customer database.
  • Achieved or exceeded company-defined sales quotas.

Customer Service Representative

Knoah Solutions
03.2018 - 05.2019
  • Reviewed and determined account for fraudulent activity
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
05.2026

Associate of Applied Science - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
Houston, TX
04.2024

High School Diploma - undefined

Desert Rose Adult High School
Las Vegas, NV
07.2016

Skills

  • Patient care and confidentiality
  • Patient demographics
  • Appointment scheduling
  • Appointment coordination
  • Proficiency in medical management systems
  • Healthcare billing
  • HIPAA regulations
  • Multitasking and organization
  • EMR software
  • ICD-10 coding
  • Follow-up skills
  • Critical thinking
  • Computer proficiency
  • Team development
  • Customer Relationship Management (CRM)
  • HIPAA compliance
  • Workflow coordination
  • Patient confidentiality adherence
  • Medical records management
  • Data entry efficiency
  • Charting and clinical documentation
  • Phone and email etiquette
  • Office Administration
  • Insurance billing
  • Transcription of medical notes
  • Active listening
  • Data entry
  • Conflict resolution
  • Administrative support
  • Customer service

Certification

Basic Life Support Certification (BLS)

Timeline

Customer Service Cashier

Lowe's
04.2025 - Current

Customer Service Representative

TurboTax
04.2025 - 04.2025

Remote Customer Service Representative

Elevance Health
09.2022 - 06.2024

Remote Customer Service Representative

Softcom Systems
08.2021 - 09.2022

Customer Service Representative

24/7 Intouch
07.2020 - 03.2021

Customer Service Representative

Knoah Solutions
03.2018 - 05.2019

Associate of Applied Science - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

High School Diploma - undefined

Desert Rose Adult High School

Bachelor of Arts - Psychology

Southern New Hampshire University

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K'MEISHA HOWARD