Desired Job Title
Senior Quality & Compliance SpecialistAdministrator of Residential ServicesProgram ManagerWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: East Greenbush, NY, USAlbany, NY
Open to relocation: Yes
Open To Work
K. Michael McIntyre
East Greenbush,NY
Work Preference
Summary
To utilize my cultural and professional experiences, expertise, and education in a manner that would allow me to have a more global impact in serving others in my community.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Cloud & Things
2024.03 - 2026.08
- Conducted comprehensive quality assurance reviews of HCBS provider agency and Health Home
operations within the 1915(c) Children's Waiver program to aide in the development of New York State's annual CMS-372 Report. - Analyzed HCBS provider agency and Health Home processes and documentation to verify adherence to
federal and state regulations. - Executed audit tool calibration testing prior to quality assurance reviews, ensuring consistent and reliable
application of evaluation criteria across all provider assessments. - Maintained current knowledge of evolving NYSDOH regulations and guidance related to the 1915(c)
Children's Waiver, incorporating updated requirements into review protocols and quality assurance
procedures. - Assisted in the development of Corrective Action Plans for HCBS provider agencies and Health Homes throughout New York State.
Senior Quality & Compliance Specialist
The Arc New York
2019.03 - 2024.03
- Spearheaded development and implementation of QA and compliance training programs for 36 ARC New York chapter executive administrative and management teams.
- Serve as a member of several state-wide professional workgroups and as a member-at-large for various Chapter committees
- Facilitated understanding of HCBS waiver, Medicaid, Medicare, and CMS regulations for ARC chapters to ensure compliance and informed decision-making.
- Review quality improvement survey feedback and compare it to existing internal practices to capture opportunities for improvement and enhancement
- Assist the Arc New York Guardianship Services as needed to enhance Guardianship Service's capacity to advocate for individuals represented
- Executed compliance and quality program effectiveness reviews utilizing OMIG compliance program review guidance and ARC New York internal tools.
- Provide ongoing support, training, and consultation for Chapters as needed upon submission of effectiveness review findings
- Delivered annual presentations to all chapters on identified quality and compliance trends.
- Designed and refined program audit tools for chapters to facilitate effective compliance work plan risk assessments and mitigation strategies.
- Led initiatives to update and enhance ARC New York compliance policies and procedures to ensure regulatory alignment.
- Facilitated communication between Arc New York and its Chapters through regional meetings and frequent updates on legislative and regulatory matters
- Maintained tracking and follow-up activity for all QA and Compliance - related events reported to the Arc New York
- Review Chapter Quality Improvement Plans and assisted with the developing plans as needed
- Provide guidance and direct assistance with drafting rsrevised POCAs not accepted by OPWDD
- Guide Chapters throughout New York on HIPAA Privacy Rule and SHIELD Act implementation and best practices.
- Led and executed strategic improvement plans to address audit findings and enhance workflow processes.
Administrator of Residential Services
Center for Disability Services
2016.10 - 2019.03
- Utilized knowledge of NYS Justice Center, OPWDD, and OMIG regulations in overseeing designated programs
- Responsible for staff training, integration, and followup to ensure application regulations were clearly defined and implemented
- Responsible for ensuring all areas of detail regarding the health and safety of the people supported were relayed in writing, verbally, or through training to staff as necessary
- Conducted regular retraining as needed about the changing needs of the people supported as health and safety issues evolved
- Responsible for the development of Residential Habilitation Plans/Staff Action Plans, DDP2s, and I Pops
- Conducted objective investigations when necessary by gathering evidence, conducting interviews, and summarizing investigation outcomes
- Oversaw the implementation of recommendations
- Assisted in the development, implementation, and administration of Human Resources policies and programs including implementation and compliance with Equal Employment Opportunities
- Conducted audits of systems, documentation, and practices of multiple programs, as assigned
- Distribution of audit findings to division Directors
- Responsible for the development, implementation, and oversight of corrective action plans as needed
- Maintained regular contact with other internal departments, executive management, and support staff and has regular contact with regulatory personnel, state officials, and outside vendors and service providers
- Conducted POMs interviews as a CQL Certified Interviewer
- Responsible for the development and oversight of annual operational and capital budgets for all programs assigned to
- Responsible for decision-making regarding expenditures, utilization of overtime, and variations to normal operating procedures
- Created methods to effectively reduce expenditures and maximize revenues when necessary
- Actively participated in divisional and agency-wide task forces, committees, and work groups as well as participation in the development and instruction of agency-wide training programs and supports
- Actively participated in the development of department-wide risk Identification mitigation strategies
- Determined the most appropriate plan of action and provided direction, counseling, and feedback to employees during emergencies to facilitate an effective team approach to problem-solving
- Ensured daily operations of programs and associated staff were compliant with all applicable state, federal, and local regulations, agency and divisional policies and procedures, and rules of conduct
- Responsible for the hiring, coaching, and professional development of direct reports by recognizing strengths and weaknesses about job performance and providing input into the most effective method to address
- Oversight and implementation of a progressive discipline process when necessary
- Ensured that both the day-to-day operational needs as well as ongoing health, emotional, and social needs of the individuals receiving services were met via supervision of Program Managers, Health Care Coordinators, Clinical Assistants, Physical Therapists, Occupational Therapists, Speech Language Pathologists, Dietitians, Social Workers, and Behavior Specialists
- Performed ongoing and formal evaluation of performance for staff charged with meeting the needs of all assigned programs
- Encouraged effective communication and morale by initiating and maintaining proper communication systems for staff within assigned programs, among various programs, and with other agencies.
Program Manager
Center for Disability Services
2001.08 - 2016.10
- Supervised programs with up to 28 staff
- Maintained Program in accordance to NYS OMRDD/OPWDD regulations
- Assisted with the construction and management of the annual budget for the facility
- Oversaw residents' personal accounts in accordance with all applicable State regulations
- Completed bi-weekly payroll and ensured that the program staffing costs are within the allotted amount for the program
- Coordinated 24 hour staffing and managed personnel issues
- Conducted interviews with candidates for positions in program and assisted with on-boarding process for new hires
- Ensured Program staff completed and renewed all required trainings in a timely manner and conducted multiple trainings throughout the calendar year
- Completed employee evaluations on a quarterly and annual basis
- Assisted employees with career development plans and completed performance plans as needed
- Created Residential Habilitation Plans for individuals receiving services
- Created safety plans for the individuals and created methodologies to assist staff to carry out and bill for Medicaid services
- Conducted daily verification to ensure billable services were completed
- Ensured all billing standards met compliance department requirements
- Trained all staff on compliance and HIPAA regulations
- Served on several committees for several Center projects
- Ensured all applicable State Fire and OPWDD prevention regulations were implemented
- Addressed all equipment and site safety concerns in a timely manner
- Ensured that the emergency and evacuation plan is updated and that the program is equipped with appropriate supplies
- Assisted in the development of the Center's first automated scheduling system.
Education
Master of Business Administration - Innovation Management & Entrepreneurship
SUNY Empire State College
NY, NY12.2025
Bachelor's of Science - Human Services and Social Policy
SUNY Empire State College
Saratoga Springs, NY12.2017
Skills
- Training & Development
- Experience with OPWDD, DOH, OMH, OCFS
- Team Management
- Quality Assurance
- HIPAA/Data Privacy
- Compliance Knowledge & Oversight
- Program Auditing
- Regulatory Knowledge
- Policy Development
- Cross-Functional Collaboration
- Analytical Thinking
- Project Management
- Risk Assessment
- Report Writing
- Process Improvement
- Critical Thinking
- Internal Controls
- Federal and State Regulations
Certification
- Former CPR, AED, and First Aid Instructor - National Safety Council
- QIDP Certification
Additional Information
- Knowledgeable in matters concerning labor law (FMLA, bereavement leave, LOA, Worker's Comp, ADA, ADEA, etc.).
- Well versed with Microsoft Office.
- Well versed in various other programs concerning payroll, billing, supply ordering, and scheduling (KRONOS, Oracle, etc).
- OPWDD and Justice Center Investigation Certifications.
- Experienced in eMedNY.
- Versed in the IRMA and IRAMS reporting systems.
personal information
Work Permit: Authorized to work in the US for any employer
Timeline
Quality Assurance Analyst
Cloud & Things
2024.03 - 2026.08
Senior Quality & Compliance Specialist
The Arc New York
2019.03 - 2024.03
Administrator of Residential Services
Center for Disability Services
2016.10 - 2019.03
Program Manager
Center for Disability Services
2001.08 - 2016.10
Master of Business Administration - Innovation Management & Entrepreneurship
SUNY Empire State College
Bachelor's of Science - Human Services and Social Policy
SUNY Empire State College