K. MICHELLE JEFFERSON
Administrator
Whitehall,PA
Summary
Goal-oriented Administrator dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with clients and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
31
31
years of professional experience
Work History
Admission Director Healthcare
Brookmont Healthcare Center
12.2022 - 02.2023
- Maintained detailed calendar of interviews, meetings and phone calls.
- Integrated technology into instructional processes to support resident success
- Tracked patients performance.
- Interviewed potential referral via portal and by phone before potential acceptance.
- Managed admissions department office functions.
- Answered challenging admission questions and handled special cases regarding residents.
- Collaborated with faculty, staff and facility to identify and address institutional challenges.
- Established and enforced policies and objectives
- Guided and supported faculty and staff in development of new programs.
- Improved policies and procedures to maximize patient's safety and facility security.
Patient Scheduling Coordinator
Coordinated Health Lehigh
09.2020 - 09.2021
- Handled scheduling for over 70 hospital departments
- Obtained patients insurance and verifying patient demographics
- Educated patients, and physician offices on department protocols and testing criteria
- Handled inbound and outbound calls
- Trained Certified EPIC
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed time efficiently in order to complete all tasks within deadlines
- Applied effective time management techniques to meet tight deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Gained strong leadership skills by managing projects from start to finish
Customer Service Agent
United Healthcare
10.2011 - 01.2018
- Conducted health plan communication to members (billing and claims)
- Preserved revenue streams by utilizing strong communication and negotiation skills
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Answered constant flow of customer calls with up to 20 calls in queue per minute
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
Office Administrator
State Of New Jersey
11.1991 - 08.2011
- Managed team of 15 state investigators for medical and cosmetology
- Typed daily reports and organized meetings and travel
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness of customer service departments
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Managed company schedule to coordinate calendar and arrange travel
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Evaluated staff performance and provided coaching to address inefficiencies
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix09.2021
Skills
- Word, Excel, and
- Power Point
- Communication skills
- Customer service
- Office Administration
- Typing Skills
- Medical office administration
- Observing responses
- Patient Admission
- Registration Paperwork
- Strategic Thinking
- Client Satisfaction
- Office Meetings
- Database Management
- Office Management
- Admissions Processes
- Patient admissions
- Healthcare ethics
- Healthcare experience
- Admissions screening
- Ambulatory healthcare services
Timeline
Admission Director Healthcare
Brookmont Healthcare Center
12.2022 - 02.2023
Patient Scheduling Coordinator
Coordinated Health Lehigh
09.2020 - 09.2021
Customer Service Agent
United Healthcare
10.2011 - 01.2018
Office Administrator
State Of New Jersey
11.1991 - 08.2011
Bachelor of Science - Healthcare Administration
University of Phoenix
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