Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

K Michelle Watson

Raleigh,NC

Summary

Librarian and Information Retrieval specialist seeking opportunities to contribute over twenty years experience in customer service, program development and special projects to the field.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Adult/Teen Librarian

Free Library Of Philadelphia
Philadelphia , United States
09.2021 - Current

Curatorial Assistant/Front Desk Docent

The Heritage Center
Smithfield , NC
01.2013 - 12.2018
  • Photographed, participated and assisted with tours and special events when needed
  • Worked on assigned projects that database creation and management of various archival records, transcribing oral history interviews and documents
  • Knowledge of genealogy gained through personal family history, research with help as needed

Library Assistant (Graduate Field Work)

The Heritage Center
Smithfield , NC
04.2011 - 06.2013
  • Responsible for the classification, separation and cataloging of a large body of letters by individuals doing surname research.
  • Organized family bibles for possible publication.
  • Helped patrons access materials relevant to their family search using various databases, library books and the internet.
  • Provided assistance with the microfiche, computer and various software as needed.
  • Covered for staff members during breaks by answering phones and helping patrons.
  • Continued studies in the field of genealogy research by using online study materials from The National Genealogical Society, Board for Certification of Genealogists and personal research.

Marketing Coordinator

Solutions For Progress - Now Communally
Philadelphia , PA
01.2006 - 02.2007
  • Managed and organized all marketing materials for internal and external use
  • Produced marketing CD for use in company presentations
  • Supported creation, regular review and maintenance of web pages
  • Provided copy editing, proofreading and design expertise
  • Communicated closely with all parties within company, including art department, upper management and sales team

Software Help Desk Associate

Solutions For Progress - Now Communally
Philadelphia , PA
01.2005 - 01.2006
  • Provided technical support for the installation of software by listening to concerns and answering questions
  • Maintained a ticketing software called Footprints
  • Provided continuous call support during peak volumes maintaining strong quality level
  • Led new associates and work study students in training and routine
  • Provided onsite training

Communications Associate

The Vanguard Group
Valley Forge , PA
01.1999 - 06.2001
  • Represented The Vanguard Group to clients via telephone, the Internet and mail correspondence
  • Trained and supervised new associates
  • Listened to client inquiries and identified solutions to questions regarding shareholder inquiries
  • Monitored client responses through other departments
  • Served as diversity team representative and participated in corporate diversity initiatives

Museum Educator

The Balch Institute for Ethnic Studies
Philadelphia , PA
01.1998 - 01.1999
  • Assumed progressively responsible positions starting with clerical work for the Museum Director, then front desk receptionist followed by Administrative Assistant to the President and ending with Museum Educator with this museum and library; service interrupted by budget deficits

Education

Master of Science - Library Science

North Carolina Central University
Durham, NC
2012

Master of Arts - Graphic Communications And Technology Management

New York University
New York, NY
0000

Certification - Computer Graphics - Desktop Publishing

Moore College of Art And Design
Philadelphia, PA
1991

Bachelor of Arts - Journalism (Photography/Print)

Temple University
Philadelphia, PA
1987

Skills

  • Strong customer service skills
  • Database management
  • Help Desk Support
  • Skilled multi-tasker
  • Teamwork / Collaboration
  • Public Libraries
  • Program development and marketing
  • Knowledge of graphic/web design
  • Staff education and training
  • Social media knowledge
  • Adaptable and interested in changing technologies and software

Certification

North Carolina Public Librarian Certification #11096

Timeline

Adult/Teen Librarian

Free Library Of Philadelphia
09.2021 - Current

Curatorial Assistant/Front Desk Docent

The Heritage Center
01.2013 - 12.2018

Library Assistant (Graduate Field Work)

The Heritage Center
04.2011 - 06.2013

Marketing Coordinator

Solutions For Progress - Now Communally
01.2006 - 02.2007

Software Help Desk Associate

Solutions For Progress - Now Communally
01.2005 - 01.2006

Communications Associate

The Vanguard Group
01.1999 - 06.2001

Museum Educator

The Balch Institute for Ethnic Studies
01.1998 - 01.1999

Master of Science - Library Science

North Carolina Central University

Master of Arts - Graphic Communications And Technology Management

New York University

Certification - Computer Graphics - Desktop Publishing

Moore College of Art And Design

Bachelor of Arts - Journalism (Photography/Print)

Temple University

North Carolina Public Librarian Certification #11096

K Michelle Watson