K Michelle Watson
Raleigh,NC
Summary
Librarian and Information Retrieval specialist seeking opportunities to contribute over twenty years experience in customer service, program development and special projects to the field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Adult/Teen Librarian
Free Library Of Philadelphia
Philadelphia, United States
09.2021 - Current
Curatorial Assistant/Front Desk Docent
The Heritage Center
Smithfield, NC
01.2013 - 12.2018
- Photographed, participated and assisted with tours and special events when needed
- Worked on assigned projects that database creation and management of various archival records, transcribing oral history interviews and documents
- Knowledge of genealogy gained through personal family history, research with help as needed
Library Assistant (Graduate Field Work)
The Heritage Center
Smithfield, NC
04.2011 - 06.2013
- Responsible for the classification, separation and cataloging of a large body of letters by individuals doing surname research.
- Organized family bibles for possible publication.
- Helped patrons access materials relevant to their family search using various databases, library books and the internet.
- Provided assistance with the microfiche, computer and various software as needed.
- Covered for staff members during breaks by answering phones and helping patrons.
- Continued studies in the field of genealogy research by using online study materials from The National Genealogical Society, Board for Certification of Genealogists and personal research.
Marketing Coordinator
Solutions For Progress - Now Communally
Philadelphia, PA
01.2006 - 02.2007
- Managed and organized all marketing materials for internal and external use
- Produced marketing CD for use in company presentations
- Supported creation, regular review and maintenance of web pages
- Provided copy editing, proofreading and design expertise
- Communicated closely with all parties within company, including art department, upper management and sales team
Software Help Desk Associate
Solutions For Progress - Now Communally
Philadelphia, PA
01.2005 - 01.2006
- Provided technical support for the installation of software by listening to concerns and answering questions
- Maintained a ticketing software called Footprints
- Provided continuous call support during peak volumes maintaining strong quality level
- Led new associates and work study students in training and routine
- Provided onsite training
Communications Associate
The Vanguard Group
Valley Forge, PA
01.1999 - 06.2001
- Represented The Vanguard Group to clients via telephone, the Internet and mail correspondence
- Trained and supervised new associates
- Listened to client inquiries and identified solutions to questions regarding shareholder inquiries
- Monitored client responses through other departments
- Served as diversity team representative and participated in corporate diversity initiatives
Museum Educator
The Balch Institute for Ethnic Studies
Philadelphia, PA
01.1998 - 01.1999
- Assumed progressively responsible positions starting with clerical work for the Museum Director, then front desk receptionist followed by Administrative Assistant to the President and ending with Museum Educator with this museum and library; service interrupted by budget deficits
Education
Master of Science - Library Science
North Carolina Central University
Durham, NC2012
Master of Arts - Graphic Communications And Technology Management
New York University
New York, NY0000
Certification - Computer Graphics - Desktop Publishing
Moore College of Art And Design
Philadelphia, PA1991
Bachelor of Arts - Journalism (Photography/Print)
Temple University
Philadelphia, PA1987
Skills
- Strong customer service skills
- Database management
- Help Desk Support
- Skilled multi-tasker
- Teamwork / Collaboration
- Public Libraries
- Program development and marketing
- Knowledge of graphic/web design
- Staff education and training
- Social media knowledge
- Adaptable and interested in changing technologies and software
Certification
North Carolina Public Librarian Certification #11096
Timeline
Adult/Teen Librarian
Free Library Of Philadelphia
09.2021 - Current
Curatorial Assistant/Front Desk Docent
The Heritage Center
01.2013 - 12.2018
Library Assistant (Graduate Field Work)
The Heritage Center
04.2011 - 06.2013
Marketing Coordinator
Solutions For Progress - Now Communally
01.2006 - 02.2007
Software Help Desk Associate
Solutions For Progress - Now Communally
01.2005 - 01.2006
Communications Associate
The Vanguard Group
01.1999 - 06.2001
Museum Educator
The Balch Institute for Ethnic Studies
01.1998 - 01.1999
Master of Science - Library Science
North Carolina Central University
Master of Arts - Graphic Communications And Technology Management
New York University
Certification - Computer Graphics - Desktop Publishing
Moore College of Art And Design
Bachelor of Arts - Journalism (Photography/Print)
Temple University
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