Késha M Myles
Atlanta,GA
Summary
Dedicated and adaptable professional with extensive experience excelling in data analysis and problem-solving. Delivering superior customer service, with a proven ability to enhance operational efficiency and secure funding for over 700 students quarterly. Processing a strong sense of integrity and work ethic. Efficient, proactive, and with superior communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2026
2026
years of professional experience
Work History
Graduation Coach
Georgia Military College
Fairburn, Georgia
03.2019 - Current
- Provide high-level support to over 700 Dual Enrollment and SMR students each term, ensuring accuracy in academic records, state funding eligibility and compliance.
- Demonstrate excellent telephone, interpersonal, and soft skills when communicating with students, families, High School Coordinators (HSCs), faculty, and staff.
- Conduct detailed data analysis, and verify information across multiple systems (Datatel, ImageNow, GAFutures, Excel) to secure and maintain accurate state funding.
- Operate with minimal supervision, maintaining high levels of efficiency, accuracy, and professionalism in completing assigned tasks and projects.
- Manage and respond to high-volume email correspondence through the Graduation Coach and Dual Enrollment inboxes, ensuring timely and professional communication.
- Navigate Canvas, Microsoft Teams, and the Microsoft Office Suite (Excel, Word, PowerPoint, Access) to support collaboration, student tracking, and reporting, face-to-face interactions, email, phone, and Zoom.
- Compliance & Reporting: Ensuring compliance with federal, state, and institutional financial aid regulations; generated accurate reports, and maintained up-to-date records of financial aid data.
- Problem Solving: Addressing complex financial aid-related issues and resolving discrepancies.
- Data Analysis & Revenue Impact: Conduct detailed data analysis to identify billing discrepancies and issues, successfully securing the balances and debits for approximately 300 students each quarter.
- Instrumental in reducing campus-specific debt, and significantly contributing to increased revenue for the institution.
Data Analyst
Children's Healthcare of Atlanta
Atlanta, Georgia
- Analyzed and interpreted high-volume daily call center reports and performance metrics, providing actionable insights to leadership using tools such as QlikView, Excel (Pivot Tables), CUIC, NICE, EPIC, Triage Logic, WFM, Infortel ISI, and custom dashboards.
- Played a lead role in the co-development of a Nurse Advice Line QlikView application, integrating clinical and operational data for improved workflow visibility and reporting efficiency.
- Demonstrated superior soft skills and communication abilities, handling sensitive patient inquiries with empathy, discretion, and professionalism across high-pressure scenarios.
- Provided end-to-end customer service and technical support in a multi-functional contact center, consistently recognized for problem-solving, adaptability, and exceptional service delivery.
- Utilized strong organizational and interpersonal skills to manage multiple concurrent priorities, including campaign coordination, performance reporting, and project oversight.
Education
Associate of Applied Science - Management Information Systems
Georgia Military College
Fairburn, GA06-2022
Skills
- Data analysis
- Problem-solving abilities
- Interpersonal skills
- Operational efficiency
- Multitasking and prioritization
- Clerical support
- Multi-line phone proficiency
- Records management systems
Additional Experience
www.linkedin.com/in/myleskesha
Timeline
Graduation Coach
Georgia Military College
03.2019 - Current
Data Analyst
Children's Healthcare of Atlanta
Associate of Applied Science - Management Information Systems
Georgia Military College
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