Brooke Croft
Madisonville,TN
Summary
Highly motivated Customer Service Representative with extensive experience in providing phone, email, and chat-based support, seeking the position of Service Agent, Patient Care Coordinator. Adept at fielding inquiries, scheduling appointments, and supporting clinical operations through effective use of technology. Brings proven skills in multitasking, customer service, and team collaboration, aiming to enhance patient and provider experiences in a fast-paced healthcare environment.
Overview
1
1
year of professional experience
Work History
Customer Service Advocate
UnitedHealth Group
09.2022 - 01.2023
- Excelled in managing inbound and outbound calls, addressing patient inquiries, scheduling appointments, and ensuring optimal scheduling for healthcare providers.
- Demonstrated proficiency in using healthcare software systems for information retrieval, mirroring experience with Electronic Health Records (EHR) systems such as eClinicalWorks.
- Supported clinicians indirectly through efficient administrative tasks, closely aligning with responsibilities of coordinating patient follow-up appointments and managing documentation.
Client Relations Specialist
EdFinancial
06.2022 - 09.2022
- Managed client communications via phone, email, and chat, reinforcing strong written and verbal communication skills.
- Handled scheduling and multitasking in a dynamic environment, ensuring accuracy and excellent customer service in educational finance, showcasing transferable skills to healthcare coordination.
Customer Service/Tech Support Representative
Elavon
08.2021 - 05.2022
- Provided technical support and customer service via phone and chat, including troubleshooting and escalating issues, which aligns with the technological support aspects of the Patient Care Coordinator role.
- Utilized Microsoft Teams for internal communications, demonstrating familiarity with Microsoft Office (M365) and team-based software solutions.
Education
High School Diploma -
Tellico Plains High School
Tellico Plains, TN05.2005
Skills
- Exceptional Written and Verbal Communication
- Advanced Customer Service and Support
- Proficient in Microsoft Office (M365) and Teams
- Experience with Electronic Health Records (eClinicalWorks)
- Ability to Multitask in a Fast-Paced Environment
- Strong Team Collaboration and Problem-Solving Skills
Additional Qualifications
- Experienced in handling a high volume of phone, email, and chat inquiries in healthcare and finance settings.
- Skilled in scheduling appointments and optimizing provider schedules, with a focus on improving efficiency and patient satisfaction.
- Familiar with medical reception tasks and the use of various healthcare software systems, making for a quick adaptation to new EHR systems.
Timeline
Customer Service Advocate
UnitedHealth Group
09.2022 - 01.2023
Client Relations Specialist
EdFinancial
06.2022 - 09.2022
Customer Service/Tech Support Representative
Elavon
08.2021 - 05.2022
High School Diploma -
Tellico Plains High School
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