Katelyn Moul

• Managed work and performance of more than 10 employees and introduced new methods, practices, and systems to reduce wait time.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Checked employee work and service level agreements to maintain compliance with customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Scrubbed monthly reports and invoiced for multiple customers
• Scheduled all new installs and de-installs in Salesforce
• Released monthly sales orders in SAP while closely checking for any discrepancies
• Successfully managed multiple projects in a dynamic environment with a sense of urgency
• Willingness to "roll up sleeves" to perform at all levels and assist in areas outside of core responsibilities

• Held top performing RT position throughout the time of employment
• Managed over 35 refractions per day.
• Self-motivated, with a strong sense of personal responsibility.
• Accurately perform subjective remote refractions on patients within the RDx system
• Training all new employees and providing suggestions on how to streamline workflow to both new and current employees
• Acted as a liaison to management and clinical trainers to help troubleshoot current issues and concerns.

• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Educating patients on ocular diseases, treatments, and preoperative instructions
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Solely responsible for facilitating all prior authorizations of medications within the office.
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Working up patients with all needed testing and scribing with physicians
• Educating patients on treatment plans, pre and post op instructions as well as ocular diseases
• Managed daily activities, assigned tasks to specific staff members and utilized management techniques to cut work flow downtime.
• Assisting with the scheduling of technicians.
• Successfully trained over 5 ophthalmic technicians with no previous eye care experience.
• Responsible for the start and follow through on prior authorizations as well as referrals
• Maintained inventory of medical supplies, contact lenses, and tools to address needs of patients.

Awarded Excellence on Externship