- Community volunteer work
- Animal rescue
- Reading
- Art and photography
Kay Plinta Howard
Relationship Builder
Toronto,OH
Summary
Results-driven professional with strong background in customer success and relationship management. Track record of improving client satisfaction through effective problem resolution and proactive engagement. Known for collaborative approach and adaptability in dynamic environments. Skilled in customer relationship management and data analysis.
Overview
19
19
years of professional experience
Work History
Customer Success Analyst
Imagine Learning
02.2022 - 11.2025
- Analyzed customer feedback to identify trends and improve product features.
- Developed training materials and resources to support customer engagement initiatives.
- Conducted regular check-ins with clients to ensure satisfaction and address concerns promptly.
- Built ad hoc reports to meet specific and varied customer needs.
- Maintained a comprehensive, interactive library of reports available across products.
- Streamlined communication channels between departments to enhance response times for client inquiries.
- Meaningfully contributed to company culture by serving as co-chair for the Neurodiversity Employee Resource Group, a subgroup of the DEI Council.
Teacher Care Expert
Imagine Learning
09.2020 - 02.2022
- Provided highly personalized, one-on-one support to educators at the school, district, and state levels, as well as to parents.
- Became an expert on multiple ed-tech products, able to explain interface functionality, available features, programming logic, and research-backed best practices.
- Gathered critical data via exploratory processes, collaborating across teams to identify and solve technical and pedagogical product issues impacting individuals, as well as country-wide users.
- Met and exceeded expectations for best-in-class customer support while identifying areas for process improvements and training others to take on the Teacher Care role.
Math Teacher, Technical and Product Issues Expert
Imagine Learning
09.2008 - 09.2020
- As a veteran and lead teacher, I mentored new hires.
- Led professional development workshops focused on innovative teaching strategies and best practices.
- Adapted teaching style to accommodate diverse learning needs, encouraging critical thinking and problem-solving to help students develop mathematical reasoning.
- Continuously pursued professional growth opportunities by attending conferences, workshops, and webinars focused on mathematics and education best practices.
- Researched, reported, and cataloged product technical and content issues to the appropriate parties, monitoring problem resolution, and learning coding and technical skills needed to resolve problems independently within the product LMS.
- Advocated for and supported improved employee management practices, including compensation, professional learning opportunities, and incentives.
- Developed standards-aligned math content, including writing math problems, approving corresponding artwork, and inputting content into the product LMS.
- Trained new and experienced teachers on the effective use of product features, implementing instructional materials, and the evaluation rubric I designed.
- Routinely met and exceeded pedagogical and efficiency expectations as related to teaching multiple students at once, all working on different math problems.
High School Math Teacher
Wetzel County Schools
10.2006 - 07.2008
- Developed and implemented engaging lesson plans aligned with state standards.
- Utilized diverse instructional strategies to accommodate varied learning styles.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Developed engaging curriculum for a remedial math class designed for underachieving seniors.
- Enthusiastically participated in professional development, involving staff in-service days, as well as one-on-one coaching.
Education
Bachelor of Arts - Secondary Math Education
West Liberty University
West Liberty, WV05-2006
Skills
- Customer engagement strategies
- Data analysis techniques
- Product feature development
- Training material creation
- Client relationship management
- Cross-departmental collaboration
- Report generation and maintenance
- Ed-tech product expertise
- Technical issue resolution
- Professional development facilitation
- Curriculum development and alignment
- Learning management system (LMS) usage
- Stakeholder communication skills
- Mentoring and coaching skills
- Diversity and inclusion advocacy
Interests
Timeline
Customer Success Analyst
Imagine Learning
02.2022 - 11.2025
Teacher Care Expert
Imagine Learning
09.2020 - 02.2022
Math Teacher, Technical and Product Issues Expert
Imagine Learning
09.2008 - 09.2020
High School Math Teacher
Wetzel County Schools
10.2006 - 07.2008
Bachelor of Arts - Secondary Math Education
West Liberty University