Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Knatalia Coleman

Houston,OH

Summary

Seasoned Customer Support Representative with 4 years' experience in managing customer inquiries and claims processing. Excelled in high volume communication environments, ensuring detail-oriented and efficient handling of patient and Physician needs. Seeking a Claims Processing/ Patient support role to leverage expertise in fostering patient relationships and maintaining meticulous records.

Overview

5
5
years of professional experience

Work History

Customer Suppor/Chat Support Representative

TDECU
Houston, TX
08.2023 - 04.2024
  • Delivered exceptional customer service, fostering strong relationships, and achieving increased retention through prompt resolution of concerns.
  • Conducted research and analysis to inform decision-making, ensuring adherence to company policies and accounting standards.
  • Managed high-volume communication, fielding over 30 calls, and offering assistance through email and chat.

Claims Processor I

Cardinal Health
08.2021 - 08.2023
  • Accurately review, evaluate, and process healthcare claims in compliance with internal procedures and external regulations.
  • Ensured accuracy and completed claims within the given timeframe.
  • Maintained accurate and confidential patient records, adhering to HIPAA regulations and company policies for processing and handling.
  • Verified eligibility for home health patients and provided authorization for visits.
  • Reviewed payment variances and processed payments and adjustments.

Customer/Chat Support Agent

Sunbit
Las Vegas, NV
06.2019 - 08.2021
  • Addressed member inquiries through multiple communication channels, ensuring concerns were resolved and information provided accurately.
  • Enhanced customer experience by assisting with product navigation, contributing to a 10% increase in sales and retention.
  • Collaborated with doctors' offices, dealerships, and back offices to resolve complex customer issues while maintaining and updating customer databases with interaction details.

Education

Associate of Arts - Healthcare Administration

Bryant And Stratton College
Getzville, NY
01-2025

Skills

  • Customer relationship management
  • Claims processing
  • Effective communication
  • Multitasking
  • Consumer Collection
  • Bookkeeping
  • Time Management
  • Microsoft Word, Excel, PowerPoint

Accomplishments

  • Top Team Performer in 2020
  • Most Improved MOS 2024

Timeline

Customer Suppor/Chat Support Representative

TDECU
08.2023 - 04.2024

Claims Processor I

Cardinal Health
08.2021 - 08.2023

Customer/Chat Support Agent

Sunbit
06.2019 - 08.2021

Associate of Arts - Healthcare Administration

Bryant And Stratton College

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Knatalia Coleman