Knatuyer Fuller
Stone Mountain,GA
Summary
Customer Service Representative with six years’ experience working directly with customers to provide assistance and support; proven expertise in handling customer concerns. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
CUSTOMER Service Representative/ SP+ Airport
SP+ Airport
Atlanta, GA
02.2023 - Current
- Assists customers in making payment to fully automated revenue control equipment
- Helps customers with parking services and facilitates the expedient flow of traffic through the facility
- Leads programs to improve client and customer satisfaction
- Assists in the management of the day-to-day activities of the assigned location
- Monitors parkers in pay-in lanes
- Interacts with customers in a friendly and professional manner
- Provides assistance to customers that have forgotten where they parked their vehicle
- Performs other necessary functions as assigned
- Conducts garage and facility audits as required by management
- Counts 'bank' of revenue (if required) at beginning of shift to ensure starting total is correct
- Makes change (if required) for customers before transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Babysitting / Self-Employed
Self-Employed
10.2019 - 11.2021
- Communicated positively with children and guardians
- Played games, worked on puzzles, and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up the playroom
- Engaged with children on an individual basis to build positive relationships.
Sales Associate / Chic & Snatch
Chic & Snatch
10.2019 - 11.2021
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Greeted customers and helped with product questions, selections, and purchases
- Worked closely with shift manager to solve problems and handle customer concerns.
Manager / HG&P
HG&P
01.2016 - 07.2021
- Organized all meetings with customers
- Created all schedules for all employees
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Representative/ Georgia State UNIVERSITY
Georgia State UNIVERSITY
- Processed accounts payable and receivable transactions.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Assisted customers with special orders, product inquiries, and returns and exchanges.
- Implemented strategies to reduce shrinkage and prevent shoplifting incidents.
- Greeted customers and provided assistance with locating desired items.
- Ensured compliance with company policies regarding security, safety, and cleanliness standards.
Sales Associate / Cellphone World
Cellphone World
- Helped customers navigate store, complete sales, and process returns
- Order online products to the store
- Organize sales thru Microsoft
- Located items for customers by checking sister stores and online options.
Education
Diploma -
Dr. Martin Luther King Jr High School
06.2019
Associates Degree - Health Sciences
Georgia State University
Skills
- Strong decision maker
- Complex problem solver
- Guest services (4 years)
- Retail sales (6 years)
- Sales (6 years)
- Microsoft Office (6 years)
- Computer skills (6 years)
- Data Entry (6 years)
- Account Service (6 years)
- Communication
- Customer service (6 years)
- Serving (1 year)
- Management (6 years)
- Restaurant experience (1 year)
- Cash Register Operations (6 years)
- Appointment Scheduling
- Account Updating
- Data Entry
- Call Management
- Complaint Resolution
- Paperwork Processing
- Product Knowledge
- Multi-Task Management
- Product Sales
- Positive and Professional
- Prioritization
Awards
- OVER ACHIEVEMENT AWARD
- GPA: 3.5
- Honor Roll
- Job Promotions
- Employee of the Month
- Community Service
Timeline
CUSTOMER Service Representative/ SP+ Airport
SP+ Airport
02.2023 - Current
Babysitting / Self-Employed
Self-Employed
10.2019 - 11.2021
Sales Associate / Chic & Snatch
Chic & Snatch
10.2019 - 11.2021
Manager / HG&P
HG&P
01.2016 - 07.2021
Customer Service Representative/ Georgia State UNIVERSITY
Georgia State UNIVERSITY
Sales Associate / Cellphone World
Cellphone World
Diploma -
Dr. Martin Luther King Jr High School
Associates Degree - Health Sciences
Georgia State University
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