Knel Malcolm
Greencastle,PA
Summary
Innovative, take-charge Operations Supervisor with extensive experience in project management, distributions, warehouse management and logistics. Results-based driven, proven ability of utilizing analytical skills and employees core competencies to enhance workflow and productivity through continuous improvements processes.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Ingram Content Group LLC
06.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in order processing and pulling across in picking and product location department.
- Reduced employee turnover by fostering positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Facilitated change management efforts during periods of organizational restructuring and implementation of GEEK Plus automation system.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access to products for efficient picking and packing processes.
- Provided exceptional leadership to team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
- Implemented and promote safety protocols within warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
Operations Team Leader
Ingram Content Group
08.2022 - 06.2023
- Increased overall efficiency and productivity of the team by restructuring workflow, employee development and daily assignments
- Oversaw 15,000 lbs
- Of Amazon PTO workload daily and consistently achieved customers targeted ship by deadline as well as production targets
- Processed inbound and outbound shipments with 100% accuracy and quality by directing associate teams and managing inventory processes
- Conducted root cause analysis in deficient areas to identify and resolve central issues which improve freight and inventory management to become 98% free of error
- Assist with the daily loading and unloading of outbound trailers, replenishing of pallets, PTO orders and assist with supervising work of team.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
Quality Control Clerk
Ingram Content Group
07.2021 - 08.2022
- Minimized down time by reducing product below weight tolerance auditing process by completing 30+ cartons within an hour
- Trained and coached 8+ existing and new employees on multiple investigative quality control case types and internal control processes
- Complete quality control forms and record findings of shortages, overages and mispacked products
- Collaborating with quality team members and department supervisor to implement procedural remedies
- Analyzed inventory discrepancies data to improve product quality and consistency by 70%
- Utilize PKMS warehouse management systems to process warehouse product damages, complete cycle counts and random audits.
Assistant Manager, Operations
Hoffman’s Chocolate
03.2016 - 04.2021
- Analyzed financial statements, business summary reports and KPI metrics to attain data based on product allocation and sales percentages rates for store managers, increasing store efficiency of all employees by 18% Reduced store's shrink by 55 % by limiting operational losses and adding more than $182,000 per year in operating profit margin
- Assisted Operations manager with operations optimization and daily coordination for $ a 2 million revenue increased in business
- Educated and evaluated 50+ employees in 3 departments by engaging employees with the company’s culture, assessing their strengths, opportunities, and overall skills which improved productivity to complete tasks by 98% daily.
Community Affairs Intern
Broward Health
06.2020 - 08.2020
- Collaborated with the VP of External Affairs to accomplish regulatory goals and achieve 100% compliance with Joint Commission Strategized ideas targeting minority groups to implement wellness and disease prevention programs within the local community
- Assisted senior management with sponsorship activation and lobbying process Supports marketing initiatives and represents organization at events.
Research Associate Intern
Children's Diagnostic & Treatment Center
05.2020 - 06.2020
- Evaluated 300+ potential subject participants to assess suitability for planned studies
- Completed exhaustive research into HIV/AIDS using databases, physical records, and digital resources on 150+ patients
- Collaborated with research team to complete chart abstraction on subjects with 100% success by targeted deadline.
Education
Master of Business Administration - Healthcare Management
Western Governors University
Salt Lake City, UT05.2023
Bachelor of Science - Healthcare Administration
Florida Atlantic University
Boca Raton, FL06.2020
Skills
- Conflict Resolution
- Leadership
- Team Management
- Communication
- Strategic Planning
- PKMS Software
- Operational Efficiency
- Performance Evaluation
- Order Management
- Safety Management
- UKG Kronos
- Warehouse Operations
Websites
Timeline
Operations Supervisor
Ingram Content Group LLC
06.2023 - Current
Operations Team Leader
Ingram Content Group
08.2022 - 06.2023
Quality Control Clerk
Ingram Content Group
07.2021 - 08.2022
Community Affairs Intern
Broward Health
06.2020 - 08.2020
Research Associate Intern
Children's Diagnostic & Treatment Center
05.2020 - 06.2020
Assistant Manager, Operations
Hoffman’s Chocolate
03.2016 - 04.2021
Master of Business Administration - Healthcare Management
Western Governors University
Bachelor of Science - Healthcare Administration
Florida Atlantic University
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