Kneshia Smith
Nashville,TN
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
9
9
years of professional experience
Work History
Curriculum Coordinator
The Gardner School
06.2022 - Current
- Developed comprehensive lesson plans for various subjects, ensuring content alignment with state standards.
- Enhanced curriculum quality by collaborating with educators and administrators to review and modify existing programs.
Client Support Specialist
KinderCare Learning Center
03.2018 - 06.2022
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
Customer Service Representative
Walgreens
03.2015 - 03.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Hillsboro High School
Nashville, TNSkills
- Appointment Scheduling
- Account Updating
- Support Inquiry Assistance
- Client Relationship Building
- Issue Resolution
- Computer Skills
Timeline
Curriculum Coordinator
The Gardner School
06.2022 - Current
Client Support Specialist
KinderCare Learning Center
03.2018 - 06.2022
Customer Service Representative
Walgreens
03.2015 - 03.2018
High School Diploma -
Hillsboro High School