K. Nichole Gibson

• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
• Collected production samples regularly and performed detailed quality inspections.
• Reported production malfunctions to managers and production supervisors.
• Reduced risk exposure by conducting financial analysis on previous and outstanding claims.
• Established new SOP to reduce amount of future risk.
• Compiled reports on risk analysis on existing 5S and Capital Expenditure projects.
• Helped mitigate potential risk exposure working directly with plant managers.
• Responsible for all aspects of risk management within the finance, operations, and insurance side of the organization.
• Review all lease contracts upon renewal and ensure all vendor/customer insurance complies to contract specifications.
• Created and maintain KPI reports for all notifications on claims.
• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.

• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
• Oversaw all reporting, documentation and recordkeeping requirements for department.
• Monitored accounts for signs of fraud and non-payment issues.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Collaborated with management to evaluate credit strategies and develop improvements.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.

• Served as an elected board member.
• Approved budgets and allocated additional spending on investment properties.
• Created internal reporting on all collection associates.
• Worked with VP to create new external website for client base.
• Credit Manager for Commercial Credit – Rowe Furniture.
• Offered expertise on employee and business development plans to enhance implementation and routine oversight.
• Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.

Strategic Accounts - Commercial Credit – Advance Auto Parts.

• Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
• Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Primarily used Oracle and PeopleSoft Finance modules to retrieve data for GL/AP/FA for weekly, monthly, and yearly reporting.
• Worked closely with the Director of Commercial Sales and Business Unit Leadership to establish budgets and assess projected needs of departments based on growth projection and goals.
• Responsible for developing and maintaining complex financial models to analyze sales penetration, bad debt, roll rates, and DSO.

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• Uploaded completed applications to appropriate credit system.
• Processed new customer credit applications accessing credit agency data to open new accounts.
• Delivered diverse departmental administrative support to personnel.
• Generated preliminary notices per applicable state laws and standard operating procedures.
• Performed credit reviews on corporations to assess financial conditions.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

• Provided customer service while promptly handling customer queries and complex problems.
• Responsible for managing over $2 million in monthly A/R for Bumper to Bumper, Parts Depot, and Tropical International.
• Prepared journal entries and schedules for month end accounting procedures.
• Distributed weekly and monthly aged A/R reports for Bumper to Bumper, Parts Depot, and Tropical International for the sales team and sales management.
• Monitored delinquent accounts, compiled, and submitted daily customers invoices and statements to decrease past due balances.
• Provided operational support to the sales team to ensure all sales and service objectives were met.
• Liaised with other departments to investigate and resolve order or invoice-related issues.
• Monitored customer account details for non-payments, delayed payments and customer disputes.
• Verified discrepancies to resolve vendor billing issues.

• Created new SOP financial processes and system automations.
• Facilitated as the Liaison between Finance and IT to automate reporting.
• Assisted controller during the month-end close, corporate consolidation, and diagnostics system checks.
• Performed monthly variance analysis of actual to budget results for monthly reporting to Senior Management.
• Responsible for the research and the construction of sales, expenses, and product analysis models and reports.
• Played major role in development and oversight of revenue and expense budgets for corporation's steel and deck plants Category Management – Parts Depot.
• Resolved complaints from clients and customers and fielded overall company reviews.
• Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.