Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kristy Lea

Havelock,NC

Summary

Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

21
21
years of professional experience

Work History

Administrative Coordinator BH

RHA Health Services LLC
05.2023 - Current
  • Assisted management with special projects to complete all tasks by deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Maintained office calendars to track important dates and deadlines.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.

Program Assistant ACCT Team

Broadstep
11.2022 - 05.2023
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Created and updated records and files to maintain document compliance.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared clearly written and formatted documents and reports.
  • Assist in the development of natural support networks
  • participating in the development of comprehensive and 6 month service plans
  • addressing individual client needs for problem-solving, wellness self-management, housing, income

Practice Manager

Aspen Dental
01.2019 - 08.2022
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.

Assistant Store Manager

Walmart Supercenter
12.2016 - 01.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Administrative Assistant

Eastern Carolina Cleaning Service
05.2003 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

No Degree - Social Work

Walden University
Minneapolis, MN
08.2025

Associate of Science - Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
08.2014

Skills

  • Data Collection
  • Credential Verification
  • Report Analysis
  • Data Entry
  • Grant Submissions
  • Correspondence Preparation
  • Skilled in Mediation
  • Administrative Arrangements
  • Staff Scheduling Procedures
  • Meeting Coordination
  • Client Correspondence
  • Shelter Arrangements

Timeline

Administrative Coordinator BH

RHA Health Services LLC
05.2023 - Current

Program Assistant ACCT Team

Broadstep
11.2022 - 05.2023

Practice Manager

Aspen Dental
01.2019 - 08.2022

Assistant Store Manager

Walmart Supercenter
12.2016 - 01.2022

Administrative Assistant

Eastern Carolina Cleaning Service
05.2003 - 08.2016

No Degree - Social Work

Walden University

Associate of Science - Medical Assisting

Ultimate Medical Academy - Clearwater

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Kristy Lea