Knidia Kea-Coleman

Work History

Medical Front Office Receptionist /Medical Assistant

Center City Medical Center

05.2022 - 12.2023

Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Helped patients complete necessary medical forms and documentation.
Maintained current and accurate medical records for patients.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Supported office staff and operational requirements with administrative tasks.
Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Managed multi-line phone system and pleasantly greeted patients.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Performed various administrative tasks by filing, copying and faxing documents.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Hair Salon Owner

The Hair Care Studio

09.2008 - 06.2023

Dedicated to researching the latest styles and trends in order to build and develop a satisfied loyal clientele
Conducting inventory and maintained a complete stock of hair care products to supply the customers and promote sales
Operated cash register and credit card machine to receive payments from customers
Maintained a clean, safe, and welcoming salon environment for clients and staff members.
Developed a loyal clientele with exceptional communication skills and attention to detail.
Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
Increased salon revenue through effective marketing strategies and promotional campaigns.
Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
Managed salon operations, ensuring efficient scheduling and high-quality customer service.
Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
Put together realistic budgets based upon costs and fees for successfully operating business.

Scheduler

Dependable Concrete

03.2020 - 10.2020

Responsible for answering the phone, emailing the customers, and making appointment
Accommodating the needs of the guests
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Optimized scheduling processes by implementing efficient software tools and organizational systems.
Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Answered phone calls and answered questions from potential customers.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Acted as first point of contact and set appointments for prospective clients.
Handled complaints and questions, and re-directed calls to other team members.
Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.

Internship Student

Tracie M. Burns Law Office

08.2018 - 12.2020

Developed professional skills through hands-on experiences, including time management and effective communication.
Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Sorted, organized, and maintained files.
Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
Present in trials and presentations related to projects to gain knowledge.
Collected, arranged, and input information into database system.

Lead Teller

First Keystone Bank

01.2002 - 01.2010

Lead Tellers are able to handle a variety of tasks including providing excellent customer service in all customer interactions, helping to resolve customer concerns, following procedures to minimize errors and reduce fraud, processing account transactions effectively as well as sharing the benefit our customers may receive when meeting with a banker, when appropriate
Lead Tellers work under limited supervision, assist with the workflow to ensure tellers are successful, consistently balance their cash daily, have a great rapport with people, and enjoy helping others while maintaining ethics, integrity, and embracing diversity
Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Replenished ATM funds in empty canisters prior to validation process.
Introduced customers to other bank team members to help meet financial needs.

Office Coordinator

Top Portable Heating and Air Conditioning

01.2003 - 01.2009

An administrative professional is responsible for managing the flow of the office creating processes and systems to enhance company operations
Developed correspondence letters, memos, and emails.
Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
Streamlined office processes by implementing efficient filing systems and organizational strategies.
Evaluated performance metrics regularly which allowed for adjustments in strategy to meet goals effectively.
Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
Maintained a clean, organized workspace to foster productivity among team members.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Kept high average of performance evaluations.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Night Auditor Supervisor/ Front Desk

Marriott

09.1998 - 12.2003

A night auditor is the first point of contact for late-night hotel guests and manages the previous day's reports
Created a training manual for the night auditor position
Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.
Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
Identified opportunities for cost savings in night audit processes, maximizing profitability through efficient resource allocation.
Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.
Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
Developed strong relationships with other departments, facilitating effective communication and teamwork across the hotel''s operations.
Ensured timely completion of daily audit tasks, contributing to the hotel''s financial stability and success.
Contributed to the development of training materials for new night auditors, ensuring a consistent approach to onboarding across the team.
Mentored and trained new night auditors, fostering a productive work environment with well-equipped staff members.
Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel.
Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel.
Promoted a positive work culture among overnight staff, leading by example in terms of professionalism, teamwork, and dedication to guest satisfaction.
Prepared comprehensive reports for management on nightly operational performance, enabling informed decision-making regarding future strategies and improvements.
Handled sensitive guest information securely, maintaining privacy and trust between the hotel and its clientele.

Summary

Overview

Work History

Medical Front Office Receptionist /Medical Assistant

Hair Salon Owner

Scheduler

Internship Student

Lead Teller

Office Coordinator

Night Auditor Supervisor/ Front Desk

Education

Master of Science - Criminal Justice

Associate of Applied Science - General Studies

Bachelor of Arts - Social Relations with a Concentration in Criminal Justice

Skills

Timeline

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