Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Work Availability
Software
Quote
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Knigha Renae Dillard

Knigha Renae Dillard

Houston,TX

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently—diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

9
9
years of professional experience
1
1
Certification
1
1
Language

Work History

Haus Manager

Face Haus
01.2021 - 04.2024
  • Maintained professionalism while managing multiple tasks and prioritizing client needs.
  • Recruited, retained, and developed a diverse team of 12 employees.
  • Actively participated in clinic operations to enhance customer loyalty and brand recognition through exceptional client care.
  • Lead enhancements in frameworks, protocols, and practices to improve service quality
  • Accomplished multiple tasks within established timeframes.
  • Boosted esthetician's retail sales monthly revenue by 25 percent through sales coaching and marketing strategies.
  • Established and maintained CRM system through local initiatives and specialized software.

Assistant Manager

Massage Envy Spa
01.2019 - 01.2021
  • Worked with senior management to set KPIs for the beauty department.
  • Supervised operations to meet sales performance of 50,000 dollars monthly and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Monitored operational performance, identified areas for improvement, and implemented necessary changes
  • Aided in budget development, expense tracking, and ensuring cost-effectiveness.

Beauty Consultant/ Shift Leader

Boots Alliance Walgreens
01.2015 - 01.2019
  • Met daily retail sales targets of $1700
  • Developed strategies supporting brand expansion and increased sales
  • Introduced exciting promotions and events in-store.
  • Upheld high Visual Merchandising weekly/monthly standards and; conducted regular cleaning and restocking as necessary
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.

Education

Certification - Phlebotomy

Victorious Healthcare Academy
Houston, TX
04.2024

Bachelor of Science - Business Administration And Management

San Jacinto College
Houston, TX
01.2022

Associate of Applied Science - Health Administration

Central Baptist College
Conway, AR
02.2013

Skills

  • Customer Relationship Management (CRM)
  • Team Leadership
  • Staff Training and Development
  • Complex Problem-Solving
  • Verbal and written communication
  • Operations Management

Certification

  • PT - Certified Phlebotomy Technician-F6J8Z2N3

Timeline

Haus Manager

Face Haus
01.2021 - 04.2024

Assistant Manager

Massage Envy Spa
01.2019 - 01.2021

Beauty Consultant/ Shift Leader

Boots Alliance Walgreens
01.2015 - 01.2019

Certification - Phlebotomy

Victorious Healthcare Academy

Bachelor of Science - Business Administration And Management

San Jacinto College

Associate of Applied Science - Health Administration

Central Baptist College

Accomplishments

  • Supervised a team of 12 staff members.
  • Achieved monthly 25 percent revenue through effectively helping with employee development.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft suite

CRM software

Quote

“Work hard in silence. Let success be your noise.”
Frank Ocean

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Knigha Renae Dillard