Knight Melissa
Palm Bay
Summary
Dedicated Certified Pharmacy Technician with extensive experience at Walmart, excelling in medication dispensing and customer service. Proven ability to enhance patient care through meticulous inventory management and effective communication. Skilled in insurance billing and problem-solving, ensuring compliance with HIPAA regulations while fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
11.2017 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained medication inventory by organizing, restocking, and managing expiration dates.
- Provided excellent customer service by answering inquiries and addressing concerns effectively.
- Educated patients on proper medication usage and potential side effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Complied with safety regulations and maintained cleanliness in the pharmacy environment.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
GED -
Brevard County School Board
Viera, FLSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Workflow optimization
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Inventory management
- HIPAA
- Updating medication histories
- Prescription verification
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Refill requests
- Medication storage
- Proper labeling procedures
- Insurance confirmation
- Proper labeling
- Stocking medications
- Pharmacy operations
- Patient paperwork
- Confidentiality and HIPAA
- Answering customer questions
- Drug safety
- Receiving incoming supplies
- Stocking shelves
- Processing payments
- Prescription filling
- Resolving customer issues
- Certified pharmacy technician (cpht)
- Prioritization and organization
- Cash register operations
- Insurance processing
Timeline
Certified Pharmacy Technician
Walmart
11.2017 - Current
GED -
Brevard County School Board