Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
SeniorSoftwareEngineer
Knikera Williams

Knikera Williams

Arlington,TX

Summary

Adept at developing and implementing strategic marketing and communication plans. Strengths include effective project management, creative problem-solving, and keen understanding of digital media trends. Previous roles demonstrate success in enhancing brand visibility, engaging audiences across various platforms, and fostering collaborative relationships with internal and external stakeholders.

Overview

17
17
years of professional experience

Work History

Manager - Training and HR

Car Spa LLC
Farmers Branch, TX
01.2024 - 07.2024
  • Assisted in designing compensation packages for new hires as well as existing employees.
  • Managed the recruitment process from job postings through onboarding of new staff members.
  • Ensured adherence to safety regulations, labor laws, and organizational policies.
  • Created, maintained, and updated employee handbooks and other HR documents.
  • Developed and conducted training programs for new hires and existing employees.
  • Coached managers on best practices for managing personnel issues within their teams.

Assistant Director

Trinty Forge
Mansfield, TX
07.2019 - 05.2022
  • Coordinated activities between departments to ensure timely completion of projects within budget constraints.
  • Evaluated existing systems and processes in order to recommend improvements.
  • Provided guidance to departmental staff in resolving customer complaints.
  • Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
  • Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Assisted in developing strategic plans to meet organizational goals and objectives.

Customer Service Executive

Heavenly Smile Dental Lab
Dallas, TX
01.2008 - 05.2019
  • Identified opportunities for process improvement within the customer service department.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Responded promptly to emails sent by customers seeking assistance.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Developed and implemented product sales strategies to increase customer loyalty.
  • Negotiated pricing with vendors and suppliers to maximize profit margins.
  • Analyzed and reported on market trends, competitor activities, and customer feedback.
  • Collaborated with marketing team to create campaigns that effectively promoted the product line.
  • Attended trade shows and conferences to promote products and build brand awareness.
  • Built relationships with key decision makers within target organizations.

Education

Trade Certificate - Business Administration And Management

Brown Mackie College - Dallas
Garland, TX
05-2003

High School Diploma -

Franklin D Roosevelt High School
Dallas, TX
05-2000

Some College (No Degree) - Biology

Florida Memorial University
Opa-locka, FL

Skills

  • Talent Acquisition
  • Succession Planning
  • Career Development
  • Curriculum Design
  • Compensation and benefits
  • Coaching and Mentoring
  • Resume Screening
  • Applicant Tracking Systems
  • Social Media Recruiting
  • Recruitment
  • Interviewing Clients
  • Call Management
  • Complaint resolution
  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Product Sales
  • Critical Thinking
  • Problem Resolution
  • Competitor research
  • Customer Service
  • Territory sales
  • Lead Generation
  • Sales closing
  • Customer Relationship Building
  • Upselling and Cross Selling
  • Interpersonal communication skills
  • Large group presentations
  • Public Speaking
  • Problem-Solving
  • Promotions and Advertising
  • Community Relationship Building
  • Team building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Timeline

Manager - Training and HR

Car Spa LLC
01.2024 - 07.2024

Assistant Director

Trinty Forge
07.2019 - 05.2022

Customer Service Executive

Heavenly Smile Dental Lab
01.2008 - 05.2019

Trade Certificate - Business Administration And Management

Brown Mackie College - Dallas

High School Diploma -

Franklin D Roosevelt High School

Some College (No Degree) - Biology

Florida Memorial University
Knikera Williams