Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

KNISHENA ROBINSON

Monroe,LA

Summary

Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships. Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction. Hardworking Commercial Cleaner with [5] years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere. Diligent Custodian successful at providing consistent and high-quality cleaning services. Practiced in safely disposing of chemical liquids and other hazardous components. Committed to exceeding customer expectations with timely and consistent quality. Resourceful Custodian knowledgeable about unique cleaning procedures paired with deep familiarity of major health codes and standards. Versed in meticulously cleaning and maintaining buildings, grounds and facilities. Strong understanding of chemical liquids and hazardous components.

Overview

16
16
years of professional experience

Work History

Janitorial Cleaner

Jani King
MONROE, LA
01.2019 - 12.2022
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Responded to emergency cleaning requests to meet client expectations.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Created inventory checklists and stocked housekeeping carts.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Used shampoos and steam equipment to periodically clean upholstery and carpeting.

Packing Handler

KGP Logistics
Saint Louisville, OH
01.2021 - 12.2021
  • Packed items in designated boxes and cartons to fulfill customer orders.
  • Wrapped and packaged items securely to minimize damage during shipping.
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Followed safety and quality protocols, and lean processes to minimize accidents.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Minimized waste and lag times by maintaining orderly and clean work area and equipment.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Stacked boxes or cartons on pallets using proper technique, maximizing pallet loads.
  • Drove overall performance by completing work orders on time.
  • Inspected product on lines for conformance to predetermined quality specifications.
  • Monitored machine outputs to confirm quality deliverables.
  • Reported defective materials to department supervisors for immediate remediation.
  • Utilized RF scanner to scan barcodes and transfer product, quantity and location information.
  • Maintained detailed production log identifying materials used, wastage and rejects.
  • Maintained on-hand inventory of packaging supplies to meet work demand.
  • Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Obtained, moved and sorted products and materials.
  • Measured, weighed and counted products and materials.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Loaded materials and products into package processing equipment.
  • Marked and labeled containers, container tags or products using marking tools.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Loaded and unloaded items from machines, carts and dollies.
  • Sealed containers or materials using glues, fasteners and tape.
  • Transferred packaged product from packaging to recipient or stock.
  • Recorded product, packaging and order information on forms and records.
  • Assembled, lined and padded cartons and containers.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Applied lids or close-ups in finalization of product.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Transported packages to customers' vehicles.
  • Staged loaded pallets with hand truck for fork truck pick-up.
  • Assisted customers with shipping inquiries.

Call Representative

Target
MONROE, LA
05.2020 - 12.2021
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Strengthened customer retention by offering discount options.

Call Center Operator

Petco
Dallas, TX
03.2020 - 12.2021
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled more than 23 calls per day to assist customers and dispatch services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Handled high number of calls to assist customers or dispatch services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Offered resolutions to de-escalate calls and solve customer issues.

Overnight Unloader

UPS
MONROE, LA
01.2016 - 12.2018
  • Handled packages safely while unloading and transporting.
  • Loaded and unloaded packages from loading dock to trucks.
  • Unloaded parcels from truck with care to avoid damage.
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Labeled packages and pallets to ensure efficient identification of items.
  • Assisted sorters by loading trucks with assigned packages for routes.
  • Adhered to workplace safety standards and OSHA regulations.
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Scanned [Number] packages per day to verify proper shipping information.
  • Packed boxes and stock using organizational guidelines.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Secured items in truck by strapping over protective padding.
  • Used digital database to keep records of units and stock moved.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Janitorial Cleaner

SEG CLEANING SERVICE
MONROE, LA
10.2014 - 09.2018
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created inventory checklists and stocked housekeeping carts.
  • Used shampoos and steam equipment to periodically clean upholstery and carpeting.

Stocker

Super One
MONROE, LA
12.2014 - 11.2016
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Updated product labels to reflect accurate pricing.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Stamped price tags on merchandise, referring to official price lists.
  • Operated forklift and pallet jack to transport heavy loads.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Customer Service Agent/Call Center Customer Service Representative

Boost Mobile
MONROE, LA
02.2007 - 11.2010
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

High School Diploma -

Ouachita High School
MONROE LA
05.1996

Skills

  • Buffing and Waxing
  • Fluent in [ENGLISH]
  • Interior and Exterior Cleaning
  • Maintaining Building Security
  • Site Inspection and Evaluation
  • Supply Inventory Management
  • Industrial Equipment Operation
  • Strong Work Ethic
  • Quality Control
  • Able to Lift [50] Lbs
  • Trash Collection and Removal
  • Damage Prevention
  • Multitasking and Prioritization
  • Positive Team Player
  • Facility and Site Cleaning
  • Flexible Schedule
  • Daily Facilities Cleaning
  • Surface Sanitizing
  • Minor Mechanical Repair
  • Operating Heavy Machinery
  • Decision Making
  • Emergency Clean-Up
  • Cleaning processes and tools
  • Janitorial process improvement
  • Crew Management
  • Sanitation Practices
  • Laundry
  • Custodial team leadership
  • Disinfection Practices
  • Work orders
  • Chemical Handling
  • Chemical cleaners
  • Facilities maintenance

Languages

English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Packing Handler

KGP Logistics
01.2021 - 12.2021

Call Representative

Target
05.2020 - 12.2021

Call Center Operator

Petco
03.2020 - 12.2021

Janitorial Cleaner

Jani King
01.2019 - 12.2022

Overnight Unloader

UPS
01.2016 - 12.2018

Stocker

Super One
12.2014 - 11.2016

Janitorial Cleaner

SEG CLEANING SERVICE
10.2014 - 09.2018

Customer Service Agent/Call Center Customer Service Representative

Boost Mobile
02.2007 - 11.2010

High School Diploma -

Ouachita High School

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KNISHENA ROBINSON