Knitique Branch

Provide input for development of Claim guidelines, best practices, and process improvements

Oversee and direct outside outside investigative service providers and work closely with the insured to investigate services to resolve claim

Engage in learning opportunities to build knowledge of personal lines claims, court decisions, and policy changes and/or modifications

Document a claim file with notes, evaluations, and decision-making process

Determines and explains minimum coverage limits in moderately complex and occasionally complex claims involving single or multiple claimants. Sets initial reserve, updates reserves, documents rationale and claim summary notes.

Determine claim value

Negotiates and settles claims in accordance with business unit best practices

Reviews medical reports in preparation for claims settlement evaluation to determine valuation

Investigates claim and handles 1st and 3rd Party Auto and General Liability claims.