Nesha J. Knox

Accomplished Customer Success Manager offering 13 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

• Change Management Certification
• Certified Customer Success Manager - Level One
• Google Project Management Certification – Currently in Progress

Member, Diversity, Equity, Inclusion, and Belonging Committee | Applied Systems
06/2023 - Present

• Collaborate actively as a member of the Diversity, Equity, Inclusion, and Belonging Committee, contributing insights and efforts toward fostering an inclusive workplace culture.
• Contribute to the development and execution of strategies that promote diversity, equity, and inclusion across all levels of the organization, ensuring that policies and practices align with DEI principles.
• Engage in initiatives aimed at raising awareness and education on diversity-related topics, advocating for equitable practices, and fostering a sense of belonging among employees.
• Participate in data collection and analysis efforts related to diversity metrics, providing valuable input to track progress and identify areas for improvement within the organization's DEI initiatives.
• Collaborate with committee members to drive continuous improvement, regularly assessing the effectiveness of DEI initiatives, and proposing enhancements to foster a more inclusive workplace environment.

Co-Chair, Community of Interest for Black Employees | Applied Systems
11/2022 - Present

• Spearhead and lead initiatives within the Diversity, Equity, Inclusion, and Belonging framework as Co-Chair of the community of interest, fostering an inclusive environment for people of color within the organization.
• Employ strong leadership skills to guide the team in project management endeavors, ensuring the successful execution of programs and initiatives that promote diversity and equity across the company.
• Utilize conflict resolution techniques to navigate sensitive discussions and cultivate an atmosphere of open dialogue, effectively addressing challenges and fostering understanding among members.
• Manage a corporate budget allocated for community activities, optimizing resource allocation to maximize the impact of various programs aimed at fostering inclusion and support for people of color.
• Collaborate with stakeholders to develop and implement strategic plans aligned with corporate objectives, contributing to a more diverse and inclusive corporate culture.