Summary
Overview
Work History
Education
Skills
Timeline
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Katelin Ramirez

San Antonio,TX

Summary

Dedicated and driven professional offering excellent communication, passion, and skill in working under pressure in a fast paced environment to reach company goals and overall satisfaction. Organized and dependable candidate, successful with time management and taking on multiple tasks. Committed to delivering the best care possible. Caring individual with strong knowledge of emotional, physical and social support strategies.

Overview

12
12
years of professional experience

Work History

Cashier

Spirit Halloween Store
08.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Care Coordinator

Carenet
02.2021 - 06.2022
  • Answered inbound calls to triage for nurse advice line.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Assisted callers with physician referrals.
  • Collected and entered patient data.
  • Processed medical requests and scheduled appointments.
  • Assisted callers with insurance questions and concerns.
  • Received calls of recognition for excellent service.
  • Empathy and compassion was shown to each caller to assure their concerns and frustrations were understood and taken seriously.
  • Used company software and databases to maintain records of services performed and patient conditions

Customer Service Representative

QVC
07.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Communicated professionally with colleagues and customers.
  • Processed customer service orders promptly to increase customer satisfaction.

Home Health Care Provider

N/A
05.2012 - 11.2017
  • In Home Health Care Provider
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for client within private home settings.
  • Assisted patient with handling daily chores and errands by transporting to appointments and dialysis, cleaning personal spaces and purchasing supplies.
  • Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance overall happiness.

Education

Hemodialysis Technician Program

Careerstep
Lehi, UT
10.2022

High School Diploma -

Brackenridge High School
San Antonio, TX
06.2012

Skills

  • Verbal and Written Communication
  • Adaptability
  • Empathetic
  • Reliable
  • Credit and Cash Transactions
  • Professional Telephone Demeanor

Timeline

Cashier

Spirit Halloween Store
08.2023 - 11.2023

Care Coordinator

Carenet
02.2021 - 06.2022

Customer Service Representative

QVC
07.2020 - 01.2021

Home Health Care Provider

N/A
05.2012 - 11.2017

Hemodialysis Technician Program

Careerstep

High School Diploma -

Brackenridge High School

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Katelin Ramirez