Koa Cortina
Pacifica,CA
Summary
I am a client-facing project and operations professional with 3+ years of experience supporting large-scale design-build infrastructure projects at San Francisco International Airport. Experienced with coordinating cross-functional stakeholders, managing technical workflows, and translating operational requirements into actionable solutions in a fast paced environment. Currently transitioning to solutions engineering with hands-on Salesforce trailhead training and a strong interest in SaaS, workflow optimization, and customer solution design.
Overview
6
6
years of professional experience
Work History
Office Engineer
AGS Inc
San Francisco, California
07.2024 - Current
- Managed project schedules and ensured alignment with client requirements.
- Monitored contractor progress, verifying compliance with contract requirements to maintain project timelines.
- Reviewed and approved shop drawings, ensuring adherence to project specifications and quality standards.
- Coordinated communication between design teams and construction personnel to facilitate smooth project execution.
- Collaborated with stakeholders to resolve on-site construction issues promptly.
- Conducted site visits to monitor progress and address concerns promptly.
- Prepared and maintained project documentation, including meeting minutes and reports.
- Resolved conflicts between contractors, designers, and owners related to project scope or budgeting issues.
- Assisted in the development of project schedules and budgets.
- Provided technical support for design staff during the bidding process.
- Communicated effectively with team members regarding changes or modifications during the project.
- Developed strategies for improving operational efficiency within the organization.
Project Engineer-Design-Build Team
San Francisco International Airport
San Francisco
07.2024 - Current
- Coordinated technical documentation workflows between design teams, contractors, consultants, and field operations across complex airport infrastructure projects.
- Support cross-functional collaboration by ensuring project deliverables, RFI's, submittals, and design revisions are accurately tracked and communicated to stakeholders.
- I have helped improve project execution through process organization, documentation management, and scheduling coordination.
- I supported high-visibility infrastructure initiatives in a fast-paced, deadline-driven environment requiring accuracy and adaptability.
- Worked closely with internal and external stakeholders to maintain alignment on project requirements, timelines, and deliverables.
Sales Associate
Norcal Surf Shop
Pacifica, CA
05.2020 - 06.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged customers to build rapport, enhancing overall shopping experience.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new sales associates on product knowledge and effective selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by advising on purchases and promoting complementary products.
Education
No Degree - Business Management
College of San Mateo
San Mateo, CA05-2023
Skills
- Solutions Engineering Support
- Stakeholder Communication
- Cross-Functional Coordination
- Technical Documentation
- Process Improvement
- Client & vendor Management
- Requirements Gathering
- Workflow Optimization
- Salesforce Trailhead
- SaaS Fundamentals
- Presentation & Demo Support
- Project Coordination
- RFIs & Submittals
- Microsoft Office Suite
- Problem Solving
- Team Collaboration
Timeline
Office Engineer
AGS Inc
07.2024 - Current
Project Engineer-Design-Build Team
San Francisco International Airport
07.2024 - Current
Sales Associate
Norcal Surf Shop
05.2020 - 06.2024
No Degree - Business Management
College of San Mateo