Koa Komin
Mundelein,IL
Summary
Responsible, driven and hardworking professional with a strong background in law enforcement communications, customer service and medical billing and coding seeking a lead position with a successful practice that offers long-term stability and growth. Ability to multitask well in a fast-paced environment while prioritizing and staying focused to meet deadlines. Proficient in various computer programs as well as typing skills. Several certifications earned throughout the years. Diligent Revenue Cycle Manager aiming to leverage years of financial reporting expertise and budget monitoring experience to add value to the team. Well-versed in billing cycle operations and revenue performance analysis.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
The Eye Centers of Racine and Kenosha
03.2024 - Current
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
Revenue Cycle Manager
Alteas Health/Telemedico Physicians
02.2023 - 03.2023
- Full Revenue Cycle Manager responsible for employee management of over 12 staff, in charge of new employee onboarding, managing and maintaining revenue cycle case load that includes improving and creating processes and policies in collaboration with HR and VP of Operations, setting and managing Revenue Cycle KPI's, identifying gaps and trends, retraining and educational support
- Also delivering and interpreting data from Analytics Dashboards reporting on provider productivity, AR, Denials, Recoupments, CPT Codes and Usage percentages, create and interpret reports to determine revenue cycle efficiency
- Communicate provider specific issues with Clinical Operations and Clinical Managers
- Review and manage credentialing tasks with Credentialing Coordinator, attend re-negotiations, address EMR and PM software issues as needed, manages patient balances and workflow, oversee medical record requests and ensure timely response.
Senior Client Success Manager
Coronis Health LLC
02.2018 - 02.2023
- Senior Account Manager with experience in chiropractic, orthopedic/sports medicine, behavioral health, currently specializing in Ob/Gyn and Infertility billing and coding
- Overseeing the entire revenue process, which includes following up denied, rejected and no response claims, ERA posting, managing various high level reporting, verifying superbills and appropriate diagnosis/cpt codes, sending patient statements, handling patient calls, processing and posting patient payments
- Currently Team Lead for this specialty with a growing staff managing them and multiple clients
- Former Patient Relations Supervisor of the call center supervising five employees, assisting answering billing questions, resolving claim issues and posting patient payments for over 200 types of providers utilizing various systems including but not limited to eCw, Healthfusion, Dr
- Chrono, mdSynergy, Kareo, Central Reach, Centricity and Greenway
- Implemented new company wide phone system, programming and routing
- Assisted in transitioning to offshore call center.
- Served as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
Chiropractic Assistant/Billing Coordinator
Raders Spinal Health Center
02.2016 - 02.2018
- Working part time assisting the doctor with various patients and therapy performed, HIPAA Compliance Coordinator, ICD 10 Coding, Re-credentialing with insurance companies as well as insurance processing and maintaining patient bills, A/R, appointment scheduling, limited marketing and overseeing office technical operations, monitoring multiple data bases to keep current certifications and licensing, access to and processing of health records, claims submission and corrections, familiar with Medicare/MIPS as well other various administrative duties
- Left to return to full time work.
Telecommunicator/Dispatcher
The Northbrook Police Department
02.2002 - 01.2015
- Worked Full Time as Police dispatcher answering and dispatching calls for service both emergency and non emergency, assisting with lock up procedures and female matron duties, accessing and distributing sensitive information, proficient in officer safety, warrant and data entry, handling cash bonds, knowledge of various procedures, several certifications and many other administrative duties
- Resigned for family.
Education
Skills
- Results and Detail Oriented
- Account Management
- Communications And Analytics Reporting
- Revenue Cycle Billing and Coding
Certification
- CPC in progress
- CPB in progress via AAPC
Additional Information
References available upon request.
Assessments
- Call center customer service, Proficient, January 2024, Demonstrating customer service skills in a call center setting
- Scheduling, Proficient, January 2024, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Office manager, Proficient, February 2023, Scheduling and budgeting
- Management & leadership skills: Impact & influence, Proficient, January 2024, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Attention to detail, Proficient, January 2024, Identifying differences in materials, following instructions, and detecting details among distracting information
- Protecting patient privacy, Proficient, January 2023, Understanding privacy rules and regulations associated with patient records
- Medical billing, Proficient, October 2022, Understanding the procedures and forms used for medical billing
- Spreadsheets with Microsoft Excel, Proficient, February 2023, Knowledge of various Microsoft Excel features, functions, and formulas
- Work style: Professionalism, Proficient, January 2024, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Medical terminology, Proficient, January 2024, Understanding and using medical terminology
Timeline
Revenue Cycle Manager
The Eye Centers of Racine and Kenosha
03.2024 - Current
Revenue Cycle Manager
Alteas Health/Telemedico Physicians
02.2023 - 03.2023
Senior Client Success Manager
Coronis Health LLC
02.2018 - 02.2023
Chiropractic Assistant/Billing Coordinator
Raders Spinal Health Center
02.2016 - 02.2018
Telecommunicator/Dispatcher
The Northbrook Police Department
02.2002 - 01.2015
- CPC in progress
- CPB in progress via AAPC
Similar Profiles
Joel EwersJoel Ewers
Optician at Eye Care Centers Of Racine And KenoshaOptician at Eye Care Centers Of Racine And Kenosha
Megan GrandowMegan Grandow
Referral Specialist at The Eye Center of Racine and KenoshaReferral Specialist at The Eye Center of Racine and Kenosha
Valerie ManfrediValerie Manfredi
BUSINESS ADMINISTRATOR LEAD at Morris Eye Group, Nvision Eye CentersBUSINESS ADMINISTRATOR LEAD at Morris Eye Group, Nvision Eye Centers