Koa E. Street
Morrisville,NC
Summary
Experienced property management professional with a proven track record of achieving company goals and surpassing expectations, leading to high levels of satisfaction among residents and management. Proficient in coordinating maintenance, leasing, and financial activities to ensure smooth operations and maximize tenant contentment. Known for outstanding teamwork and adaptability in meeting the changing needs of the industry.
Overview
5
5
years of professional experience
Work History
Property Manager
Weinstein Properties
02.2024 - Current
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Kept properties in compliance with local, state, and federal regulations.
- Directly supervises the leasing team and completion of all leasing operations tasks
- Informs Property Director of issues, community needs, and incidents
- Inspects apartment homes to ensure they are move in ready
- Works with maintenance supervisor to ensure high maintenance productivity and resident satisfaction
- Complete employee evaluations and lead team meetings
- Coordinates capital projects
- Assists with community emergencies as needed.
Apartment Leasing Consultant
Weinstein Properties
11.2021 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Held high approval rating and maintained customer loyalty with top-notch service.
Manager in Training
Weinstein Properties
08.2023 - 02.2024
Assistant Property Manager
Weinstein Properties
11.2022 - 08.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Full Time Manager/Store Recruiting Coordinator
Rue 21
07.2020 - 11.2021
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Scheduled and conducted 2 interviews each week.
- Developed lists of qualified candidates for the Store and District Manager
- Operated and maintained applicant tracking and candidate management systems.
- Worked with all new hires through onboarding and training them while in the store.
- Communicating store goals with the team as well as provide strategy to reach our desired goal.
- Managed and keep report key performance indicators for the store.
- Demonstrate customer service and sales skills
Education
High School Diploma -
Smithfield-Selma Senior High School
Smithfield, NC05.2019
Skills
- Administrative Leadership
- Onboarding
- Project Management
- Interviewing
- Time Management
- Customer Service
- Sales Techniques
- Property management
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Administrative support
- Multi-family property management
- Fair housing mandates
Languages
Spanish
Limited Working
Timeline
Property Manager
Weinstein Properties
02.2024 - Current
Manager in Training
Weinstein Properties
08.2023 - 02.2024
Assistant Property Manager
Weinstein Properties
11.2022 - 08.2023
Apartment Leasing Consultant
Weinstein Properties
11.2021 - Current
Full Time Manager/Store Recruiting Coordinator
Rue 21
07.2020 - 11.2021
High School Diploma -
Smithfield-Selma Senior High School
Similar Profiles
Silas BlairSilas Blair
Maintenance Technician at Weinstein PropertiesMaintenance Technician at Weinstein Properties
Timothy Wilson JrTimothy Wilson Jr
Maintenance Technician at Weinstein PropertiesMaintenance Technician at Weinstein Properties
Esquawie PittmanEsquawie Pittman
Turn Technician at Weinstein PropertiesTurn Technician at Weinstein Properties