Kobby Adjei-Boateng
Human Resources
Doha
Summary
Knowledgeable
Human Resources Management | Contract Interpretation and Negotiations| Communication with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.
Overview
14
14
years of professional experience
Work History
Talent & Culture Assistant Manager
Pullman Doha West Bay
Doha
06.2021 - Current
- In charge of department operations, I assist the Human Resources Director with developing and implementing the Human Resources structure during pre-opening and managing the department’s daily operations
- My function is mentioned belo
- Assist the leadership team of Pullman Hotels to translate Accor’s strategy into actionable programs and develop activities while ensuring the proper structure and operational policies and procedures are in place
- Responsible for the overall administration, coordination, and evaluation of the human resources function
- Focus on delivering HR services that meet and exceed the needs of all Heartists and enable business success
- Ambassador of the company’s brand beliefs and sustainable culture, promoting its awareness among team members by leading by example and contributing to developing activities and programs that consistently embrace reflective branding
- Assist in maintaining effective Heartist communication channels within
- Guide all department heads and managers to ensure all Heartists clearly understand their roles, responsibilities, and the organization’s expectations
- Maintain effective communication with all levels of the organization
- Develop and maintain effective relationships with owners, colleagues, corporate office, and vendors
- Promote a friendly, dynamic, and collaborative work environment that includes open communication, teamwork, participation, trust, respect, professionalism, and fun
- Work towards exceeding the company’s business targets
- Take a positive and resourceful approach to every project
- Carry out any other reasonable duties and responsibilities as assigned
- Manage and maintain the living condition of the Heartist and ensure that the accommodation is up to the standard of living of the standards of the State and Accor.
Senior Executive
RESTHO HOSPITALITY, L.L.C
Accra
03.2020 - Current
- In charge of Operations & Business Development, I'm responsible for assisting our clients in identifying their business weaknesses and challenges and determining relevant solutions
- With these responsibilities, my position plays a crucial role in any company's growth and success; a few of my function is mentioned belo
- Design and develop strategic development strategies and plans
- Assist with implementing suggested plans and strategies
- Oversee and examine new strategy progress and development
- Educate, lead, and supervise members of the business development team to ensure the project's achievement
- Conduct complex analysis to find new market opportunities
- Investigate existing products and services and compare them with competitors
- Suggest measures for improving customer satisfaction and loyalty
- Handle business deals operations and activities
- Oversee the implementation of different contracts
- Build, encourage, and maintain long-term relationships with key stakeholders
- Create and present a detailed report for upper management
Assistant Human Resources Manager
Zulal Wellness Resort
Ruwais
12.2020 - 06.2021
- In charge of department operations, I assist the Human Resources Director with developing and implementing the Human Resources structure during pre-opening and managing the department’s daily operations
- My function is mentioned belo
- Assist the leadership team of Zulal Wellness Resort in translating CHIVA SOM’s strategy into actionable programs, and develop activities, while ensuring the proper structure and operational policies and procedures are in place
- Responsible for the overall administration, coordination, and evaluation of the human resources function
- Focus on delivering HR services that meet and exceed the needs of all employees and enable business success
- Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and contribute to developing activities and programs that consistently embrace and reflect the company’s culture
- Assist in maintaining effective employee communication channels within the resort
- Guide all department heads and managers to ensure all employees clearly understand their roles, responsibilities, and the organization’s expectations
- Maintain effective communication with all levels of the organization
- Develop and maintain effective relationships with owners, colleagues, corporate office, and vendors
- Promote a friendly, dynamic, and collaborative work environment that includes open communication, teamwork, participation, trust, respect, professionalism, and fun
- Work towards exceeding the company’s business targets
- Take a positive and resourceful approach to every project
- Carry out any other reasonable duties and responsibilities as assigned.
Cluster Assistant Human Resources Manager
Marsa Malaz Kempinski, Kempinski Residences, Costa Malaz Bay, Marsa Malaz
Doha
05.2016 - 02.2020
- Initially functioned as Cluster Payroll Human Resources Coordinator and moved up to Cluster Human Resources Executive and earned a promotion to direct the human resources program of the company
- Accountable for the development and implementation of human resources policies and procedures
- Expertly oversee human resources functions such as retention of excellent and high-performing employees, benefits and payroll, recruitment and hiring, and training
- Address staffing needs through succession planning
- Play an integral role in tracking employee performance by implementing performance review procedures, such as quarterly/annual reviews and 360 evaluations, spearheaded head employee grievances, and conflict resolution
- Serve as liaison for labor laws and issues
- Successfully established and implemented human capital software (Oasys), which helped organize employee records, including payroll and attendance, since 2016
- Developed and executed comprehensive training on the human capital software (Oasys) and coordinated quarterly training, ultimately making the software user-friendly
- Proactively created a report to effectively track employee turnover, which contributes to identifying methods for employee retention.
Head of Night Audit
Tang Palace Hotel
Roman Ridge
07.2015 - 05.2016
- Served as chief guest service representative during the night shift and oversaw balancing of the guest ledger
- Utilized accounting tools to develop reports for daily presentation to management
- Expertly audited sales reports, balance sheets, guest lists, cash drawer summaries, housekeeping reports t, and daily paperwork
- Monitors the hotel’s guest rate and room status with a house guest list
- Oversaw the approval of all complimentary, officer, and discounted checks in tandem with company procedures
- Fully prepared cashiers for dynamic roles and responsibilities through comprehensive training and development
- Related Skills: Training and Development, Orientation and Onboarding, Communication, Company Policies and Procedures, Senior Management Accountability, Payroll
- Effectively raised audit standards via thorough staff training and development
- Significantly contributed to implementing the Pegasus software (Front Office & F&B), which played a role in effective operations and served as the central accounting and guest software for guest date records, all business transactions, and financial reports
- Served as the administrator in charge of training 25 team members on using the Pegasus software
- Presented critical information concisely and clearly, by implementing all the night audit reports and the procedures, such as the daily revenue report, void report, credit card report, and officer checks.
Night Auditor
Mövenpick Ambassador Hotel
Independence, Ridge
03.2011 - 12.2014
- Earned two promotions through demonstrating diligence, impeccable work ethic, and responsibility
- Employed a high level of accuracy to audit figures, documents, and financial information thoroughly
- Held accountability for auditing accounting, statistics, payroll, financial data, and reports
- Ensured adherence to all company policies and procedures
- Complied with cash handling procedures and policy when securing and controlling cash and assets
- Accurately prepared Front Office reports and compared them with the restaurant recap sheet
- Liaised with the Front Office Cashier for all the transactions during the Night Shift and prepared trial balance guest ledger
- Related Skills: Communication, Company Policies, and Procedures, Senior Management Accountability
- Held responsibility for more than 60 K to 70 K per night shift and applied strict auditing procedures
- Attained Employee of the year award in 2011 due to Top Performer Recognition
- Earned the Employee of the month award in August and December 2011 due to hard work and dedication.
Purchasing Assistant
The African Regent Hotel
Accra
11.2008 - 03.2011
- Garnered two promotions to support purchasing for the hotel, which entailed coordinating and researching purchases and procurement of materials and supplies
- Held responsibility for obtaining the best price quotations and quality products
- Liaised with departments regarding purchasing needs, as well as purchasing procedures and policies
- Monitored vendor performance to ensure conformance to the hotel’s quality standards
- Handled all purchasing documents and diligently followed up on pending orders
- Related Skills: Communication, Company Policies, and Procedures, Senior Management Accountability
- Supported smooth operations of the hotel by ensuring optimal delivery schedules based on vendor capabilities
- Significantly contributed to high productivity by effectively utilizing technology for purchasing duties
- Achieved the Employee of the month award in January 2011 due to demonstration of hard work and dedication
- Successfully attained the Storeman of the year award in 2009, Chef Award night based on identification as most supportive Staff.
Education
Graduate Diploma - Hospitality Management & Administration
Fordham Institute
Technical Competencies Human Capital Management (OASYS), Marsa Malaz Kempinski Pegasus (Front Office) - undefined
Opera Hotel
Advanced Diploma - Hospitality Management & Administration
Fordham Institute
Diploma - Hospitality Management & Administration
Fordham Institute, Pragnya
Administration, Pragnya Meter - undefined
Diploma - Purchasing Supplying
Accra Polytechnic
Certificate in Computing - undefined
Khardinals Computech
Skills
Talent development
Public speaking talent
Talent Recruitment
Staff Management
Coaching and mentoring
Operations management
Budgeting
Knowledgeable in [System]
Leadership training
Employment law knowledge
Government relations / Qatar labor law
Human Resources Plan
Company Policies and Procedures
Analyses of Employee Data
Orientation and Onboarding
Hobbies
- Sports
- Quotes Writing & Reading
- Listening to music
- Cooking
- Volunteering and community involvement
Timeline
Talent & Culture Assistant Manager
Pullman Doha West Bay
06.2021 - Current
Assistant Human Resources Manager
Zulal Wellness Resort
12.2020 - 06.2021
Senior Executive
RESTHO HOSPITALITY, L.L.C
03.2020 - Current
Cluster Assistant Human Resources Manager
Marsa Malaz Kempinski, Kempinski Residences, Costa Malaz Bay, Marsa Malaz
05.2016 - 02.2020
Head of Night Audit
Tang Palace Hotel
07.2015 - 05.2016
Night Auditor
Mövenpick Ambassador Hotel
03.2011 - 12.2014
Purchasing Assistant
The African Regent Hotel
11.2008 - 03.2011
Graduate Diploma - Hospitality Management & Administration
Fordham Institute
Technical Competencies Human Capital Management (OASYS), Marsa Malaz Kempinski Pegasus (Front Office) - undefined
Opera Hotel
Advanced Diploma - Hospitality Management & Administration
Fordham Institute
Diploma - Hospitality Management & Administration
Fordham Institute, Pragnya
Administration, Pragnya Meter - undefined
Diploma - Purchasing Supplying
Accra Polytechnic
Certificate in Computing - undefined
Khardinals Computech