Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in computer software development. Experience performing quality assurance testing and consultative services for customers.
Hi, I’m
Kobby Baah
Windsor Mill,MD
Summary
Overview
10
years of professional experience
Work History
Sova Tech Systems Vienna, VA Vienna, VA
Quality Assurance Analyst
11.2021 - Current
Job overview
- Performed functional, system integration, regression, user acceptance testing.
- Identified and tracked software defects using bug tracking systems.
- Provided feedback on usability and suggest improvements to the product design teams.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Collaborated with developers to diagnose problems and devise solutions.
- Created comprehensive test cases based on technical specifications or customer requests.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Pentecost International Worship Center (P.i.w.c) WorcesterRandallstown, MD
Projects: Technical Support Specialist
01.2021 - Current
Job overview
- Installing, maintaining and updating all IT inventory including personal computers, devices, network equipment and peripherals such as multifunction printers and scanners
- Performs scheduled maintenance and updates to computers, peripherals and network equipment as needed Providing training, technical, and operational advice to members of the IT room as needed
- Performing electrical safety checks on the computer equipments before church programs.
- Provided comprehensive support to Pentecost community on end-user support to network related problems
- Troubleshot system errors and identified potential solutions.
- Assisted in the development of technical documentation for internal use by IT staff members.
- Created user accounts with appropriate permissions levels based on job requirements.
- Implemented new technologies such as mobile device management systems to boost and encourage community program participation and experience.
AccelTek Group Vienna, VA
Software Tester
05.2019 - 11.2020
Job overview
- Developed and executed test plans, cases and scripts to ensure software quality.
- Conducted system integration testing for various components of the application.
- Analyzed product requirements, user stories and design documents to create effective test strategies.
- Participated in sprint planning meetings to provide input on testability of user stories.
- Performed regression testing after bug fixes or code changes were implemented.
- Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes.
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
- Designed routine maintenance schedule for automated test scripts, enabling compliance with latest conventions and framework updates affecting system architectures.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Accenttech LLCReisterstown, MD
Security Analyst
04.2017 - 07.2019
Job overview
- Provided proactive event monitoring for various security tools for targeted threats and malicious activity; determined effectiveness of planned and implemented security controls
- Reviews system security controls (managerial, operational, and technical) for security vulnerabilities; assessed threats, risks, and vulnerability from emerging security issues and identified mitigation requirements
- Collaborated with network administrators to drive effective implementations of adequate firewall protection and established procedures for handling, storing, and saving sensitive records
- Performed security reviews, advocated mitigation, corrective actions, and implementation of corrective actions
- Conducted risk assessments/reports to quantify impacts of vulnerabilities; participated in production of cohesive compliance reports
- Partnered with IT operations and network engineers to mitigate system vulnerabilities discovered in network devices, including routers, switches, VPN Concentrator, servers, and workstations
- Generated reports for IT administrators and security leaders which were used as an input to evaluate the efficacy of the system security policies
- Performed systems administration of desktop and server systems connected to local and wide area networks
- Maintained responsibility for desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
- Implemented core infrastructure components, including file, Web and print servers, directory services servers, and database servers to host applications and infrastructure components, domain name system (DNS), dynamic host configuration protocol (DHCP), print servers, network files system, distributed file system (DFS), application servers, terminal services, profile management services, and directory services, including active directory, load balancing, optimization, and acceleration services
- Provided Tier 3 technical support regarding information system development and operations primarily within the Microsoft Stack of technologies using windows powershell
- Managed single sign on through Ping Identity and Active Directory Federation Services
- Accessed, updated, and maintained Key and Electronic Access to database.
- Implemented network security measures such as firewalls, intrusion detection systems, antivirus software.
- Participated in regular meetings with internal stakeholders to discuss current security trends, identified risk areas and proposed solutions.
Community College of Baltimore CountyCatonsville, MD
Computer Lab Assistant
01.2014 - 06.2016
Job overview
- Supporting nearly 450 users by troubleshooting malfunctions of hardware and software applications to maintain computer lab operations
- Streamlined analysis of student needs within lab by initiating log for charting computer usage, including instituting problems and resolutions database
- Performed routine and preventative maintenance of computer lab and classroom equipment to ensure safe operating conditions
- Managed computer hardware and software inventory to ensure equipment availability and materials in computer lab
- Assisted students with computer related issues, including software installation, hardware setup, and network connectivity
- Developed and maintained computer lab website to provide students with information on lab hours, software availability, and other resources.
Education
University of Maryland Global Campustrue
Master of Science from Cyber Operations And Warfare
06.2024
University Overview
University of Maryland Global CampusAdelphi, Md
Bachelor of Science from Cyber Security And Info Systems Management
01.2019 - 08.2020
University Overview
Community College of Baltimore CountyCatonsville
Associate of Science from Computer Science
06.2016
University Overview
Skills
- NIST 800 Series
- Risk Assessment
- Information Assurance
- Info System Security
- DNS
- Linux System Admin
- Network Security
- SOC Analysis
- Incidence Response
- Access control Access Management (IAM)
- Security Control Assessment
- Computer Forensics
- RMF
- QA Reporting
- Test Case Development
- Test Planning
- Technical Analysis
- Hardware and Software Installation
- Bug Tracking
- Software System Testing
- Manual Testing
- Bug Tracking tools (Jira)
- Testing Tools (Zephyr, Selenium)
- Methodologies (Agile, Kaban)
- 508 Compliance Tools (Jaws, Wave)
- Documentation (Confluence, MS Office)
- Languages (SQL, HTML)
Timeline
Quality Assurance Analyst
Sova Tech Systems Vienna, VA
11.2021 - Current
Projects: Technical Support Specialist
Pentecost International Worship Center (P.i.w.c) Worcester
01.2021 - Current
Software Tester
AccelTek Group
05.2019 - 11.2020
University of Maryland Global Campus
Bachelor of Science from Cyber Security And Info Systems Management
01.2019 - 08.2020
Security Analyst
Accenttech LLC
04.2017 - 07.2019
Computer Lab Assistant
Community College of Baltimore County
01.2014 - 06.2016
University of Maryland Global Campus
Master of Science from Cyber Operations And Warfare
Community College of Baltimore County
Associate of Science from Computer Science
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