Kobe Blackwell

• Manage a portfolio of 400+ customers, focusing on onboarding, retention, and driving product adoption.
• Increased customer satisfaction by delivering tailored solutions and identifying opportunities for upselling
• Gained hands-on experience with artificial intelligence by supporting the launch and adoption of an AI-powered employee product

• Demonstrated adept management skills by overseeing a diverse portfolio of 200+ accounts.
• Achieved exceptional results in each quarter of 2023 with an impressive quarterly retention rate, surpassing the established retention goal.

- Q2 146%

-Q3 125%

-Q4 128%

• Consistently recognized as a top performer in the following quarters: Q2 2022, Q3 2022, Q4 2022, Q1 2023, and Q2 2023.
• Successfully managed accounts with a cumulative gross income of $500k since joining the Turo platform.
• Created and executed account strategies to translate organizational goals into client activities.
• Provided high-level business coaching to high-potential hosts utilizing data analytics for optimal performance enhancement.

• Conducted in-depth interviews with athletes including Devin Booker, during the 2021-2022 NBA Season
• Built strong relationships with team members and staff to produce insightful, engaging stories
• Provided comprehensive coverage of team events, games, and player performances for targeted audiences