Kobe Charmley
Butler,PA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Cultivate positive and successful client relationships built on trust and collaboration. Skillfully promote products, process changes and coordinate paperwork to meet all customer needs. Motivated to positively impact customer satisfaction and loyalty with exceptional service support.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Value City Funiture
Butler, PA
11.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Parts And Service Associate
TrailersPlus / Interstate Group
Butler, PA, USA
07.2023 - 10.2024
- Consulted with customers regarding needs and addressed concerns
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Provided exceptional customer service to ensure customer satisfaction
- Participated in team meetings to discuss goals and objectives
- Completed assigned tasks within established time frames
- Stocked merchandise and loaded and unloaded deliveries
- Maintained cleanliness of work areas throughout the day
- Organized backroom area properly stacking merchandise according to company standards
- Assisted with training new associates on processes and procedures
Assistant Store Manager
T-Mobile
Butler, PA, USA
06.2021 - 07.2023
- Provided mobile device demonstrations to potential customers
- Identified customer needs and provided tailored solutions
- Managed inventory levels of products, ensuring adequate stock availability for customers' orders
- Resolved customer complaints in a prompt and professional manner
- Prepared reports on sales performance metrics for management review
- Provided technical support and troubleshooting assistance to customers
- Formulated approaches for enhancing sales of supplementary products.
- Coordinated workforce activities enhancing productivity.
- Tracked sales performance and generated comprehensive summaries.
- Organized team-building activities to enhance collaboration.
- Supported recruitment through organized interview processes.
- Instructed recruits in key job functions consistently.
Salesman
JoS. A Bank
Cranberry Township, PA, USA
10.2020 - 03.2021
- Sell/rent suits, Sell clothing and accessories, Keep store looking tidy and clean, Assist coworkers on creating a concept for a customer, Sanitize workplace
- Greeted customers and provided product information
- Monitored customer order process and addressed customer issues
- Improved overall customer purchasing experiences to promote steady revenue
- Reset store displays for special events and seasonal merchandise changes
- Operated register, handled cash and processed credit card transactions
Education
Associate of Arts - Psychology
Slippery Rock University Of Pennsylvania
Slippery Rock, PA06.2023
Skills
- Unloading
- Customer Service
- Reception
- Computer Skills
- Front Office
- Social Networking
- Communications
- Cash Handling
- Upselling
- Auditing
- Phone Etiquette
- Sales
- Leadership
- Organizational skills
- Communication skills
- Attention to Detail
- Customer service
- Computer skills
- Negotiation
- Account management
- Microsoft Excel
- Analysis skills
- Hospitality
- Telemarketing
- Software troubleshooting
- Technical Support
- Cross-Selling and Upselling
- Quality Inspection
- Management
- Sales reports
- Training exercises
- Team building activities
- Troubleshooting
- Technical service
Timeline
Sales Consultant
Value City Funiture
11.2024 - Current
Parts And Service Associate
TrailersPlus / Interstate Group
07.2023 - 10.2024
Assistant Store Manager
T-Mobile
06.2021 - 07.2023
Salesman
JoS. A Bank
10.2020 - 03.2021
Associate of Arts - Psychology
Slippery Rock University Of Pennsylvania