Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kobe Gilliam

DeWitt,MI

Summary

I joined the State of Michigan after the COVID-19 lockdown. I started on night shifts which shows my commitment to a job despite clear negative aspects of said position. Then after a year on nights I shifted to day shift. During both day and night shifts I have operated a number of different kinds of machinery all to please our customers and get their orders to them on time and without hassel. I have learned to operate a multitude of different printers and different kinds of machinery such as a large paper cutter, a shrink wrapper, a laminator, glue padding machine, envelope press, and a paper folder. This shows that I have a high capacity for learning and am willing and able to learn any new skill and adapt to anything thrown at me. I also have to work with a team of other print operators and other members of different departments in order to get our print order out. I am also able to keep a cool head when a customer enviably complains about an order either being done wrong or being late. I have also on multiple occasions stayed late or worker overtime over a long period of time because our work had been hit with a multitude of work in a short period of time.

Overview

7
7
years of professional experience

Work History

Print Operator

State of Michigan Department of Technology, Management, and Budget
Dimondale, MI
06.2021 - Current
  • Operated printing machinery to produce high-quality documents and materials.
  • Monitored production processes to ensure adherence to quality standards.
  • Maintained equipment by performing routine inspections and preventive maintenance.
  • Collaborated with team members to optimize workflow and increase efficiency.
  • Trained new staff on safe operating procedures and equipment handling.
  • Optimized production schedules by coordinating with colleagues to ensure all tasks were completed accurately and on time.
  • Performed thorough quality checks on all completed jobs, identifying any errors and rectifying them before final delivery to clients.
  • Collaborated with graphic designers to achieve optimal print layouts, maximizing space utilization and minimizing errors.
  • Improved print quality by performing regular maintenance on printing equipment and identifying technical issues.
  • Effectively communicated job progress updates to clients throughout the entire project timeline ensuring transparency in delivery expectations.
  • Reduced downtime by troubleshooting printer malfunctions quickly and effectively resolving issues to maintain productivity.
  • Increased customer satisfaction with accurate color matching and attention to detail in all print projects.
  • Provided exceptional customer service by addressing client concerns promptly, offering solutions that met their needs while maintaining profitability goals.
  • Trained and mentored new hires in efficient print operation processes, ensuring a consistent level of quality across the entire team.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Successfully completed monthly safety training sessions.
  • Applied appropriate packing sheets to cylinders to build up blanket of thickness.
  • Proofed all job orders, securing client approval prior to production.

Fast Food Worker

Burger King
DeWitt, MI
04.2020 - 05.2021
  • Collaborated with kitchen staff for smooth operations during busy shifts.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Processed orders on POS system and accepted cash and charge payments.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.

Fast Food Worker

McDonald's
DeWitt, MI
07.2019 - 12.2019
  • Operated point-of-sale system to process customer transactions efficiently.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Prepared and assembled food items according to company standards and procedures.
  • Assisted team members during peak hours to ensure timely service delivery.
  • Followed safety and sanitation guidelines to uphold health standards consistently.
  • Engaged with customers to provide exceptional service and address inquiries promptly.
  • Adapted quickly to changing demands and prioritized tasks effectively under pressure.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Education

Associate of Arts - Journalism

Lansing Community College
Lansing, MI
12-2026

High School Diploma -

Dewitt High School
DeWitt, MI
06-2020

Skills

  • Digital printing expertise
  • Quality control
  • Continuous improvement mindset
  • Graphic design
  • Project coordination experience
  • Customer service aptitude
  • Four-color inkjet press
  • Safety and compliance awareness
  • Quality control abilities
  • Operations troubleshooting
  • Efficiency improvement
  • Quality assurance
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Relationship building
  • Professionalism
  • Time management abilities

Interests

  • I love comic books and graphic novels I am currently reading through the DC Absolute Universe One of my favorite graphic novels is Arkham Asylum: A Serious House on Serious Earth The art of the comic is simply otherworldly and I very much enjoy the dark and eerie atmosphere that the story perpetuates throughout the book
  • I am also a huge fan of video games I personally enjoy games with a deep story element such as Fallout and Baldur's Gate 3

Timeline

Print Operator

State of Michigan Department of Technology, Management, and Budget
06.2021 - Current

Fast Food Worker

Burger King
04.2020 - 05.2021

Fast Food Worker

McDonald's
07.2019 - 12.2019

Associate of Arts - Journalism

Lansing Community College

High School Diploma -

Dewitt High School