I joined the State of Michigan after the COVID-19 lockdown. I started on night shifts which shows my commitment to a job despite clear negative aspects of said position. Then after a year on nights I shifted to day shift. During both day and night shifts I have operated a number of different kinds of machinery all to please our customers and get their orders to them on time and without hassel. I have learned to operate a multitude of different printers and different kinds of machinery such as a large paper cutter, a shrink wrapper, a laminator, glue padding machine, envelope press, and a paper folder. This shows that I have a high capacity for learning and am willing and able to learn any new skill and adapt to anything thrown at me. I also have to work with a team of other print operators and other members of different departments in order to get our print order out. I am also able to keep a cool head when a customer enviably complains about an order either being done wrong or being late. I have also on multiple occasions stayed late or worker overtime over a long period of time because our work had been hit with a multitude of work in a short period of time.
Overview
7
7
years of professional experience
Work History
Print Operator
State of Michigan Department of Technology, Management, and Budget
Dimondale, MI
06.2021 - Current
Operated printing machinery to produce high-quality documents and materials.
Monitored production processes to ensure adherence to quality standards.
Maintained equipment by performing routine inspections and preventive maintenance.
Collaborated with team members to optimize workflow and increase efficiency.
Trained new staff on safe operating procedures and equipment handling.
Optimized production schedules by coordinating with colleagues to ensure all tasks were completed accurately and on time.
Performed thorough quality checks on all completed jobs, identifying any errors and rectifying them before final delivery to clients.
Collaborated with graphic designers to achieve optimal print layouts, maximizing space utilization and minimizing errors.
Improved print quality by performing regular maintenance on printing equipment and identifying technical issues.
Effectively communicated job progress updates to clients throughout the entire project timeline ensuring transparency in delivery expectations.
Reduced downtime by troubleshooting printer malfunctions quickly and effectively resolving issues to maintain productivity.
Increased customer satisfaction with accurate color matching and attention to detail in all print projects.
Provided exceptional customer service by addressing client concerns promptly, offering solutions that met their needs while maintaining profitability goals.
Trained and mentored new hires in efficient print operation processes, ensuring a consistent level of quality across the entire team.
Produced high-quality brochures, flyers, four-color artwork and mailers.
Successfully completed monthly safety training sessions.
Applied appropriate packing sheets to cylinders to build up blanket of thickness.
Proofed all job orders, securing client approval prior to production.
Fast Food Worker
Burger King
DeWitt, MI
04.2020 - 05.2021
Collaborated with kitchen staff for smooth operations during busy shifts.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Collaborated with team members to quickly fill large orders and serve large parties.
Provided support to crew members, facilitating quick food preparation and delivery.
Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Processed orders on POS system and accepted cash and charge payments.
Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
Fast Food Worker
McDonald's
DeWitt, MI
07.2019 - 12.2019
Operated point-of-sale system to process customer transactions efficiently.
Maintained cleanliness and organization of dining area to enhance customer experience.
Prepared and assembled food items according to company standards and procedures.
Assisted team members during peak hours to ensure timely service delivery.
Followed safety and sanitation guidelines to uphold health standards consistently.
Engaged with customers to provide exceptional service and address inquiries promptly.
Adapted quickly to changing demands and prioritized tasks effectively under pressure.
Greeted customers promptly and took orders to keep flow of traffic moving.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Associate of Arts - Journalism
Lansing Community College
Lansing, MI
12-2026
High School Diploma -
Dewitt High School
DeWitt, MI
06-2020
Skills
Digital printing expertise
Quality control
Continuous improvement mindset
Graphic design
Project coordination experience
Customer service aptitude
Four-color inkjet press
Safety and compliance awareness
Quality control abilities
Operations troubleshooting
Efficiency improvement
Quality assurance
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Relationship building
Professionalism
Time management abilities
Interests
I love comic books and graphic novels I am currently reading through the DC Absolute Universe One of my favorite graphic novels is Arkham Asylum: A Serious House on Serious Earth The art of the comic is simply otherworldly and I very much enjoy the dark and eerie atmosphere that the story perpetuates throughout the book
I am also a huge fan of video games I personally enjoy games with a deep story element such as Fallout and Baldur's Gate 3
Timeline
Print Operator
State of Michigan Department of Technology, Management, and Budget