Kobe Guy
Summary
An industrious high-quality customer service provider that acquires over 5 years of hospitality and sales experience.
Overview
2
2
years of professional experience
Work History
Resident Relations Specialist
FirstService Residential
07.2023 - Current
- Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservations, interfacing with residents, and other duties assigned.
- Responds and documents resident concerns and complaints in a timely manner before escalation to management.
- Possesses strong communication, telephone and customer service skills and understands the importance of etiquette in all forms.
Management Associate
Ashcroft & Oak Jewelers
05.2022 - 02.2023
- Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
- Optimized resource allocation to maximize operational effectiveness without compromising quality standards or customer satisfaction levels.
- Boosted sales performance with strategic planning efforts by focusing on client satisfaction.
Senior Administrative Assistant
Innovative Risk Insurance Services, LLC
11.2021 - 01.2023
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Education
High School Diploma -
Doss High School
Louisville, KY05.2020
Skills
- Time Management
- Advanced Communication
- Organizational
- Detail Oriented
- Multitasking
- Tech Savvy
- Innovative
Timeline
Resident Relations Specialist
FirstService Residential
07.2023 - Current
Management Associate
Ashcroft & Oak Jewelers
05.2022 - 02.2023
Senior Administrative Assistant
Innovative Risk Insurance Services, LLC
11.2021 - 01.2023
High School Diploma -
Doss High School