Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Kobe Harris

Kobe Harris

Management
Saint Louis,Missouri

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

6
6
years of professional experience

Work History

Manager

HMS Host International
2022.07 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Shift Leader

Triad Electric & Controls
2020.07 - 2022.07
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Manager

Blaze Pizza
2018.08 - 2020.07
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Mccluer South Berkeley High School
Ferguson, MO
05.2016

Skills

  • Microsoft Word
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Complaint Handling
  • Conflict Resolution
  • Call Center Operations
  • Customer Relations
  • Customer Focus
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Performance Evaluations
  • Marketing

Timeline

Manager

HMS Host International
2022.07 - Current

Shift Leader

Triad Electric & Controls
2020.07 - 2022.07

Manager

Blaze Pizza
2018.08 - 2020.07

Mccluer South Berkeley High School
Kobe Harris Management