Kobe Harris
Atlanta,GA
Summary
Recent Clark Atlanta University graduate with a Bachelor’s degree in Biology and a strong background in customer service, seeking entry-level role in healthcare administration, laboratory research, or biotechnology. Skilled in problem solving, data analysis, and interpersonal communication with a passion for applying scientific knowledge to support patient care, research, and healthcare operations. Eager to contribute to dynamic team while gaining hands on experience and professional growth in industry.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
01.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Established strong relationships with retail partners for increased brand visibility and product placement.
Server / Bartender
Longhorn Steakhouse
03.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Pharmacy Technician II
Northside Hospital Gwinnett
10.2021 - 07.2022
- Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained accurate records of controlled substances following all federal, state, and institutional regulations.
- Improved workflow efficiency through regular maintenance of automated dispensing systems and equipment troubleshooting as necessary.
Pharmacy Technician
Children's Healthcare of Atlanta at Egleston Hospital
07.2020 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Pharmacy Technician
CVS Pharmacy
07.2019 - 08.2020
- Supervised 5-6 pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Customer Service Representative
AT&T
12.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GA05-2025
Skills
- Data analysis
- Laboratory techniques
- Regulatory compliance
- Research methods
- Customer service
- Confidentiality and HIPAA
- Insurance billing and verification
- Problem solving
- Data Entry
- Live Chat Support
- Medical Terminology knowledge
- Guest relations management
Timeline
Server / Bartender
Longhorn Steakhouse
03.2024 - 02.2025
Crew Member
Trader Joe's
01.2023 - Current
Pharmacy Technician II
Northside Hospital Gwinnett
10.2021 - 07.2022
Pharmacy Technician
Children's Healthcare of Atlanta at Egleston Hospital
07.2020 - 09.2021
Lead Pharmacy Technician
CVS Pharmacy
07.2019 - 08.2020
Customer Service Representative
AT&T
12.2015 - 04.2017
Bachelor of Science - Biology
Clark Atlanta University
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