Kobe Horton
Columbus
Summary
Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere Authorized to work in the US for any employer
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
United States Postal Service
01.2023 - 01.2025
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
Amazon Delivery Driver
YESS Logistics LLC
01.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Reduced delivery times by 33% by optimizing route planning, demonstrating efficiency in daily operations.
Customer Service Rep
CFC CONTACT CENTER LLC
01.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Utilized CRM systems effectively to track interactions with providers and document detailed
case notes for efficient claim referrals. - Resolved escalated issues from plan participants regarding dental benefits eligibility through
thorough verification processes. - Contributed to sales growth by upselling products and services based on individual customer requirements, resulting in increased revenue by 33%.
Education
HIGH SCHOOL DIPLOMA -
JEFF DAVIS HIGH SCHOOL
05.2018
Skills
- Team focused
- Operating Systems
- Customer service (5 years)
- Troubleshooting
- Salesforce
- Remote Access Software
- End-of-run report (EOR)
- Truck loading
- Data entry
- Problem resolution
- Complaint handling
- De-escalation techniques
- HIPAA Compliant
- Client relations
Certification
- Driver's License
- Forklift Certification
- Pallet Jack Certification
- Food Handler Certification
- Non-CDL Class C
- ServSafe
Timeline
City Carrier Assistant
United States Postal Service
01.2023 - 01.2025
Amazon Delivery Driver
YESS Logistics LLC
01.2023 - Current
Customer Service Rep
CFC CONTACT CENTER LLC
01.2019 - 03.2023
HIGH SCHOOL DIPLOMA -
JEFF DAVIS HIGH SCHOOL
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