Kobe Kerr

• Achieved a 95% customer satisfaction rate by swiftly addressing and resolving network issues with customer devices, ensuring smooth interactions and effective solutions, as measured by post-service surveys
• Increased monthly sales by 25% through strategic stock management, effective merchandising, and staff performance initiatives, utilizing CRM software to analyze customer purchasing trends.
• Achieved recognition as the top store for postpaid voice sales in 2022 and 2023, successfully driving new customer acquisitions for the AT&T network.

Assistant Manager, 07/2020 - 03/2022

• Assisted the store manager with daily operations, including inventory management, staff scheduling, and training.
• Provided leadership and support to sales associates, fostering a collaborative and high-performing team environment.

Sales Representative, 12/2019-07/2020

• Achieved and consistently exceeded sales targets through effective product demonstrations and tailored recommendations.
• Maintained up-to-date knowledge of AT&T products, services, and promotions to offer informed advice to customers.
• Assisted customers with account setup, plan upgrades, and troubleshooting, ensuring a seamless and positive experience.

• Streamlined the member check-in process, ensuring all 300+ daily visitors had valid memberships, swiftly renewing memberships and handling guest sign-ins, while maintaining gym equipment cleanliness and organization to foster a safe, accessible environment.