Kobe Malone

I get the privilege to work in our shelter for runaway and homeless youth in our community. We primarily work with youth between the ages of eleven and seventeen. We provide a safe and inviting space for our youth as well as a space for them to catch their breath. Our youth come from a variety of backgrounds and varying degrees of trauma and our goal is to be listening ears, positive energy, and empathic to all we serve.

• Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
• Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
• Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.

• Offered emotional support and crisis intervention to residents facing challenging situations

• Facilitated group activities to promote residents' social and emotional development

• Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.

• Maintained accurate records of resident interactions, incidents, and services provided

I supervise the before and after-school program for Boys and Girls Club at Longfellow Elementary. I manage a team of 10 staff, and we have 117 students enrolled in our program.

• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
• Enhanced team productivity through effective delegation, task prioritization, and clear communication.
• Increased program efficiency by streamlining processes and implementing time-saving strategies.

I worked my way up from a fourteen-year-old dishwasher to cashier to the Assistant Manager and then the Front of the House Manager. I grew so much through the mentorship and opportunities that I received at Rafferty’s. My passion for meeting new people, creating a warm and comfortable environment, and providing a big, welcoming smile really thrived there.

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
• Boosted team morale through regular performance feedback sessions and recognition of exceptional work.