Kobe Morgan
STIIIZY
Petaluma,CA
1
Certification
5
years of professional experience
Dynamic professional with extensive experience in customer relationship management, dedicated to enhancing customer satisfaction and retention. Proven ability to leverage persuasive communication techniques that drive sales and cultivate lasting customer loyalty. Strong collaborator, consistently working with team members to meet sales objectives while fostering a positive and engaging store environment. Committed to delivering exceptional service and exceeding performance targets in fast-paced settings.
Work History
DSA
10 Months- High-performing Budtender/DSA with extensive knowledge of cannabis products and a particular expertize in flower and vapes.
- Highly personable and charismatic with a natural ability to build rapport, identify customer needs, and turn product knowledge into strong sales through effective recommendations and upselling.
- Experienced in educating customers, increasing basket size, creating memorable customer experiences, and building lasting customer relationships.
- Performs exceptionally well in fast-paced, high-pressure environments while maintaining professionalism, accuracy, and attention to detail.
- Strong team player and communicator with proven ability to de-escalate difficult situations, resolve customer concerns, and contribute to a positive and productive dispensary environment.
Lead Server
1 Year 9 Months- Supervised team operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new staff on menu offerings and service protocols.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Administrative Assistant
1 Year 2 Months- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Supervisor
1 Year 3 Months- I worked as a barista and shift supervisor at Starbucks for over a year. During my time in the position I became very skilled at adapting to unforeseen situations and taking leadership to ensure that each customer is satisfied.
- Mentored baristas in career development, sharing knowledge and expertise from years of experience.
- Implemented efficient shift scheduling and task delegation to enhance team productivity.
Education
No Degree - Psychology
High School Diploma
Skills
Serving
Customer Service
Communication Skills
Workflow Optimization
Point of Sale Operations
Data Entry
Cash Handling
Food handling
Document Organization
Appointment Scheduling
Barista Skills
Certification
Food Handler Certification
Timeline
DSA
STIIIZY
01.2026 - CurrentRead More
Lead Server
Calistoga Depot
04.2024 - 01.2026Read More
Administrative Assistant
Vance & Wills, P.C.
01.2023 - 03.2024Read More
Supervisor
Starbucks
10.2021 - 01.2023Read More
Sonoma State University
No Degree from Psychology
Read More
Marin Catholic
High School Diploma
Read More