Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kobe Morris

Amarillo,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Sergeant of Correctional Officers

Texas Department Of Criminal Justice
02.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

• Managed staff by assigning tasks, providing guidance, and monitoring performance.
• Enforced rules and regulations to maintain a safe and orderly environment.
• Conducted searches to ensure compliance with facility policies and prevent contraband.
• Supervised inmates to ensure their welfare and adherence to facility rules.
• Maintained security by monitoring surveillance systems and responding to alarms.
• Investigated incidents to gather evidence, interview witnesses, and determine appropriate actions.

Customer Service Associate

Walmart
06.2018 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

• Managed cash handling responsibilities including accurate cash register transactions and reconciling cash drawers.
• Stocked shelves to ensure products were readily available for customers.
• Provided exceptional customer service by assisting customers with inquiries, resolving issues, and offering product recommendations.
• Maintained cleanliness of work area by regularly sanitizing surfaces and organizing merchandise.

  • Informed customers about special promotions and provided detailed information for various products.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Pizza Delivery Driver

La Bella Pizza
06.2017 - 06.2018
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
  • Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.


Customer Service Associate

Braum's Ice Cream & Dairy Store
03.2015 - 06.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Informed customers about special promotions and provided detailed information for various products.

• Provided accurate and timely responses to customer inquiries.
• Promoted products and services to increase customer awareness and sales.
• Resolved customer issues and complaints in a professional and efficient manner.
• Handled cash transactions accurately and maintained proper documentation.
• Maintained a clean and organized workspace to ensure a comfortable and safe environment for both staff and customers.

Education

High School Diploma -

Caprock High School
Amarillo, TX
05.2017

Skills

  • Social Perceptiveness
  • Cultural Awareness
  • Critical Thinking
  • Project Planning
  • Problem-Solving
  • Time Management
  • Supervision and leadership
  • Active Listening
  • Verbal Communication
  • Multitasking Abilities
  • Customer Support
  • Team Collaboration

Timeline

Sergeant of Correctional Officers

Texas Department Of Criminal Justice
02.2019 - Current

Customer Service Associate

Walmart
06.2018 - 01.2019

Pizza Delivery Driver

La Bella Pizza
06.2017 - 06.2018

Customer Service Associate

Braum's Ice Cream & Dairy Store
03.2015 - 06.2017

High School Diploma -

Caprock High School
Kobe Morris