Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kobe Poitra

Mandan,ND

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Tommy's Express Car Wash
09.2022 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Monitored security to protect employees, customers and property.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.

Laborer

Local Labor 653
05.2020 - 05.2022
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Optimized resource utilization by assisting in the recycling or repurposing of leftover materials from completed projects.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated forklifts and boom lifts to complete various tasks.

Education

High School Diploma -

Mandan High School
Mandan, ND
05.2020

Skills

  • Teamwork and Collaboration
  • Employee Scheduling
  • Project management abilities
  • Recruiting and interviewing
  • Good Judgment
  • Employee Coaching and Mentoring
  • Business Development
  • Staff Management
  • Hiring and Training
  • Team motivation
  • Customer Service
  • Decision-Making
  • Sales Reporting
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Staff Development
  • Employee performance evaluation

Accomplishments

  • Was a student athlete at NDSU.
  • Team Captain in high school.

Timeline

Assistant Manager

Tommy's Express Car Wash
09.2022 - Current

Laborer

Local Labor 653
05.2020 - 05.2022

High School Diploma -

Mandan High School

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Kobe Poitra