Kobe Reel
Euless,TX
Summary
Currently seeking an opportunity within the American Airlines organization where I can utilize my years of dedicated customer service and organizational skills to maintain and enhance customer satisfaction
Overview
5
5
years of professional experience
Work History
Spirit Flight Attendant
Spirit Airlines Inc.
09.2023 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
Stock Manager/Customer Service Representative
Publix
07.2021 - 06.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Rotated merchandise and displays to feature new products and promotions for marketing to increase revenue.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed overstocking, restocking and inventory control procedures during peak business hours.
Executive Assistant to the General Manager/Owner's Representative
Skyboxx Restaurant & Sports Bar
06.2021 - 06.2023
- Assisted with ongoing management, document control, and overall customer experience for family-owned restaurant
- Maintained customer retention rate and overall satisfaction while following newly implemented safety procedures
- Maintained corporate records, personal financial statements and employee personnel files
- Assisted with planning logistics/agendas for off-site meetings with key stakeholders of the business
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Stock Associate/ Customer Service Representative
Chic-Fil-A
08.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Calculated correct order totals and maintained detailed records for inventory management.
- Prepared/managed products for customers in a timely manner
Stock Associate/Customer Service Representative
Zaxby's Restaurant
05.2019 - 06.2020
- Overall stock management of products in preparation for customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Associate of Science - Communications
Georgia State University
Atlanta, GA05.2020
High School Diploma -
Kempsville High School
Virginia Beach, VA05.2018
Skills
- Customer Service
- Stock Management
- Flexible and Adaptable
- Dependable and Responsible
- Self-Motivated
- Business Development
Timeline
Spirit Flight Attendant
Spirit Airlines Inc.
09.2023 - Current
Stock Manager/Customer Service Representative
Publix
07.2021 - 06.2023
Executive Assistant to the General Manager/Owner's Representative
Skyboxx Restaurant & Sports Bar
06.2021 - 06.2023
Stock Associate/ Customer Service Representative
Chic-Fil-A
08.2020 - 06.2021
Stock Associate/Customer Service Representative
Zaxby's Restaurant
05.2019 - 06.2020
Associate of Science - Communications
Georgia State University
High School Diploma -
Kempsville High School
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