Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kobe Suber-St.Hilaire

Brushton,NY

Summary

Proven to enhance customer satisfaction and drive sales, my tenure at Walmart showcased my expertise in customer service and product knowledge. Leveraging patience, empathy, and a keen eye for detail, I consistently met quality goals and developed loyal client relationships. My collaborative spirit and proficiency in online order processing have positioned me as a valuable team player in fast-paced environments. I am a reliable team member serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
09.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Preserved patient safety by following safety protocols.

Lift Operator

Titus Mountain
11.2022 - Current
  • Learned and enforced lift rules, policies and procedures.
  • Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
  • Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
  • Communicated with other lift operators about high-risk lift riders.
  • Maintained lift mazes, ramps and signs.
  • Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
  • Assisted in the implementation of regular drills and emergency response training exercises, ensuring preparedness for any potential incidents involving ski lifts.
  • Alerted mountain staff of any serious problems on lift.
  • Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.
  • Helped guests get on and off lift.
  • Supported a seamless guest experience by troubleshooting any technical issues that arose during the course of the day''s operations.
  • Consistently adhered to all safety protocols, ensuring the well-being of guests at all times during their use of the lifts.
  • Maintained accurate records of daily lift usage, identifying trends for future improvements in operational efficiency.
  • Collaborated with ski patrol to perform lift evacuation.
  • Slowed lift down or stopped it in case of high-risk or young riders.
  • Facilitated seamless ski resort experience, operating lift in varying weather conditions.
  • Participated in team meetings, providing valuable feedback to improve lift operation procedures.
  • Supported new staff by offering comprehensive training and mentorship, improving team proficiency.
  • Ensured smooth operation and safety of lift, contributing to positive guest experience.
  • Optimized lift usage during peak times, effectively managing guest flow and reducing congestion.
  • Collaborated with ski patrol to address and respond to incidents, enhancing resort safety.
  • Reduced wait times for guests by efficiently managing lift capacities and schedules.
  • Maintained clear and effective communication with lift operators and resort staff, ensuring cohesive operation.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Construction Worker

Tim Lamica Construction
05.2023 - 08.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
  • Enhanced project efficiency by coordinating with team members and managing resources effectively.
  • Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
  • Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.

Hardware Sales

Abcd Hardware and Supply
02.2018 - 10.2022
  • Implemented targeted marketing strategies to drive hardware sales during peak seasons.
  • Increased hardware sales by providing exceptional customer service and demonstrating product features.
  • Collaborated with sales and marketing teams for better alignment on product availability, promotions, and new product introductions.
  • Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
  • Serviced existing customer accounts and found opportunities for growth within sales territory.
  • Assisted the sales team in presenting technical information during client meetings resulting in successful contract wins.
  • Trained new team members to ensure consistent understanding of company policies, procedures, and sales techniques.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.

Education

High School Diploma -

Brushton-Moira Central School Districe
Brushton, NY
06.2021

Welding Certificate - Welding

Franklin-Essex-Hamilton BOCES
06.2021

No Degree -

Scotia-Glenville Senior High School
Scotia, NY

Skills

  • Patience and Empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Brand Awareness
  • Customer Service
  • Attention to Detail
  • Prioritizing Orders
  • Online Order Processing
  • Upbeat and Outgoing Attitude
  • Heavy Lifting
  • Decision-Making
  • Customer Relations
  • Accurate money handling
  • Product Knowledge
  • Flexible Schedule
  • Relationship Building
  • Sales expertise
  • Verifying Order Accuracy
  • Physical Stamina
  • Sales proficiency
  • Online ordering familiarity
  • Lift up to [Number] pounds
  • Payment Processing
  • Answering Phones
  • Personal Assistance
  • Valid Driver's License
  • Client satisfaction
  • Staff Collaboration
  • Data Entry
  • Schedule Management

Certification

Welding certificate

Timeline

Online Personal Shopper

Walmart
09.2023 - Current

Construction Worker

Tim Lamica Construction
05.2023 - 08.2023

Lift Operator

Titus Mountain
11.2022 - Current

Hardware Sales

Abcd Hardware and Supply
02.2018 - 10.2022

High School Diploma -

Brushton-Moira Central School Districe

Welding Certificate - Welding

Franklin-Essex-Hamilton BOCES

No Degree -

Scotia-Glenville Senior High School

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Kobe Suber-St.Hilaire