Kobe Vance
Detroit,MI
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
7
7
years of professional experience
Work History
Back of House Cook, Leadership In Training
Chick Fill A
03.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Transitioned between breakfast and lunch service.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Forklift Operator
Etna Supply Group
02.2022 - 01.2023
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
Customer Service Representative
XPO Logistics
08.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Forklift operator
Yazaki
07.2021 - 08.2021
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Fabrication, Inspection and HiLo driver
Nortech
02.2021 - 03.2021
- Observed safety practices and procedures to maintain safe and clean working environment.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Fastened joints and seams together to assemble components into sheet metal products.
Assembly
Eberspaecher
06.2020 - 09.2020
Machine Operator, Forklift Operator
Eagles Industry
12.2019 - 02.2020
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cook Shift Leader
KFC
03.2019 - 12.2019
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Customer rep
Sprint
01.2018 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cook
Noodles and Company
03.2017 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Assembly Inspection
Miba Hydromechanic
07.2016 - 01.2017
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Education
High School Diploma -
Tri County Educational Center
Royal Oak, MI06.2016
Skills
- Excel
- Microsoft Office
- Customer Service
- Customer Care Regularly Worked Under Supervision
- Types 45 WPM
- Food Rotation
- Menu Planning
- Institutional and Batch Cooking
- Supply Management
- Garnishing
- Kitchen Sanitation
- Palletizing
- Production Reporting
- OSHA Compliance
- Material Handling
Timeline
Back of House Cook, Leadership In Training
Chick Fill A
03.2023 - Current
Forklift Operator
Etna Supply Group
02.2022 - 01.2023
Customer Service Representative
XPO Logistics
08.2021 - 02.2022
Forklift operator
Yazaki
07.2021 - 08.2021
Fabrication, Inspection and HiLo driver
Nortech
02.2021 - 03.2021
Assembly
Eberspaecher
06.2020 - 09.2020
Machine Operator, Forklift Operator
Eagles Industry
12.2019 - 02.2020
Cook Shift Leader
KFC
03.2019 - 12.2019
Customer rep
Sprint
01.2018 - 10.2018
Cook
Noodles and Company
03.2017 - 01.2018
Assembly Inspection
Miba Hydromechanic
07.2016 - 01.2017
High School Diploma -
Tri County Educational Center
Similar Profiles
Avianna JacksonAvianna Jackson
Team Leader at Chick Fill ATeam Leader at Chick Fill A
Jordan MillerJordan Miller
Crew Member at Chick Fill ACrew Member at Chick Fill A
Eduardo PerezEduardo Perez
Chuck Fil A Leader at Chick Fill AChuck Fil A Leader at Chick Fill A
Ruben Verdugo JrRuben Verdugo Jr
BOH General at Chick Fill ABOH General at Chick Fill A
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District