Summary
Overview
Work History
Education
Skills
Timeline
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Kobe M. Hilliard

Waterbury,CT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Site Manager

The Turf Bar & Grill
04.2022 - Current
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Collaborated with stakeholders to develop comprehensive project plans outlining goals, timelines, and deliverables.
  • Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.

Property Management Assistant

Hilliard Rentals LLC
03.2020 - Current
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Streamlined rent collection process for improved efficiency and reduced delinquencies.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
  • Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.

Student Librarian Assistant

Watertown Public Library
05.2019 - 08.2021
  • Enhanced library user experience by efficiently managing the circulation desk and addressing patron needs.
  • Assisted in maintaining an organized collection through regular shelf reading, inventory checks, and material processing.
  • Collaborated with librarians to develop engaging displays and exhibits that promoted library resources and events.
  • Contributed to a positive learning environment by providing exceptional customer service to students, faculty, and staff.
  • Supported research efforts of patrons by assisting with reference inquiries and directing users to appropriate resources.

Customer Service Representative

Stop & Shop
05.2018 - 11.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Arts - Fine Arts

University of Connecticit
Storrs, CT
05.2021

Skills

  • Inventory Management
  • Building, Demolition, and Renovation
  • Team Leadership
  • Problem-Solving
  • Customer Service
  • MS Office
  • Operations Management
  • Interpersonal Relations

Timeline

Site Manager

The Turf Bar & Grill
04.2022 - Current

Property Management Assistant

Hilliard Rentals LLC
03.2020 - Current

Student Librarian Assistant

Watertown Public Library
05.2019 - 08.2021

Customer Service Representative

Stop & Shop
05.2018 - 11.2018

Bachelor of Arts - Fine Arts

University of Connecticit

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Kobe M. Hilliard