Kobi Dehon
Baton Rouge,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Chat Moderator
The Mayeaux Foundation
- Monitor live chat and community forums to ensure all participants adhere to community guidelines and company policies.
- Enforce chat rules, ensuring a safe and welcoming environment for all users.
- Track and document incidents of inappropriate behavior, escalating severe cases to senior moderators or managers as required.
- Served as a brand ambassador by professionally representing the company values during interactions with users.
Inbound Contacts Representative 2
Humana Work From Home
10.2022 - Current
- Address incoming calls, providing comprehensive support and information regarding Louisiana Medicaid benefits, eligibility and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Process complex healthcare benefit requests while adhering to Louisiana Medicaid regulations and documentation protocols.
Customer Service Representative
Lido Labs Work From Home
03.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Data Entry Clerk
Robert Half
02.2019 - 05.2021
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Receiving Specialist
Notoco Industries
09.2016 - 03.2019
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders. Shipments from UPS, FedEx, and USPS.
- Provided new item setup, merchandising and inventory control.
- Assisted with implementing security system for inventory room.
- Managed documentation for all received freight , maintaining precise record-keeping for tracking and accountability.
- Streamlined cross-carrier receiving operations by implementing a barcode scanning system , reducing processing time and improving inventory accuracy.
Education
Bachelor of Arts - Business Administration
Virginia College
Baton Rouge, LAAssociate of Science - Business Administration
University of Phoenix
Baton Rouge, LA09-2021
No Degree -
New England College of Business And Finance
Skills
- User support
- Multitasking
- Time management abilities
- Customer service
- Written communication
- Problem-solving abilities
- Time management
- Problem-solving
- Insurance claims processing
- Active listening
- SAP CRM
- Microsoft Office Suite
- Data Entry
- Insurance Expertise
Certification
Twic Card
Twic Card
Valid : January 2021 - January 2026
Timeline
Inbound Contacts Representative 2
Humana Work From Home
10.2022 - Current
Customer Service Representative
Lido Labs Work From Home
03.2020 - 08.2022
Data Entry Clerk
Robert Half
02.2019 - 05.2021
Receiving Specialist
Notoco Industries
09.2016 - 03.2019
Chat Moderator
The Mayeaux Foundation
Bachelor of Arts - Business Administration
Virginia College
Associate of Science - Business Administration
University of Phoenix
No Degree -
New England College of Business And Finance
Similar Profiles
Maria ThibodeauxMaria Thibodeaux
Associate Attorney at Mayeaux & Associates L.C.Associate Attorney at Mayeaux & Associates L.C.
Luisaly MejiaLuisaly Mejia
Legal Assistant at Mayeaux & Associates, L.C.Legal Assistant at Mayeaux & Associates, L.C.
Allison ProvostAllison Provost
Diamond and Gemstone Service Specialist at Wesley MayeauxDiamond and Gemstone Service Specialist at Wesley Mayeaux
Cailey DoblerCailey Dobler
Farm Manager at Cedar Rose Farms Inc.Farm Manager at Cedar Rose Farms Inc.
Shantae Q. MooreShantae Q. Moore
Remote Technical Analyst at TelaidRemote Technical Analyst at Telaid