Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kobi Williams

Cape Coral,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

DA

Trulieve
Cape Coral, FL
08.2022 - 09.2024
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

Home Depot
Cape Coral, FL
05.2019 - 11.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.

Overnight Stocker

Walmart
Cape Coral, FL
01.2017 - 02.2018
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.

Education

High School Diploma -

Ida S Baker
Cape Coral, FL
06-2016

Skills

  • Written Communication
  • MS Office
  • Critical Thinking
  • Customer Service
  • Computer Skills
  • Team building
  • Multitasking
  • Verbal Communication
  • Microsoft Word

Timeline

DA

Trulieve
08.2022 - 09.2024

Customer Service Representative

Home Depot
05.2019 - 11.2021

Overnight Stocker

Walmart
01.2017 - 02.2018

High School Diploma -

Ida S Baker

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Kobi Williams