Oracle Opera PMS
Kobie Hall
Sidney,MT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
MDU Resources
Sidney, MT
06.2022 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Dispatcher
KC Transport
Elko, NV
01.2020 - 11.2021
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Went 63 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Directed dispatching, routing and tracking of 25 fleet vehicles.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Communicated with employees to assign projects and determine which trucks and trailers will be used with each load.
- Worked closely with customers to effectively resolve issues and complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Front Desk Agent
Mystic Lake Casino And Hotel
Prior Lake, MN
03.2019 - 01.2020
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility. (766 Hotel rooms-Often sold out on weekends)
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Barista Shift Supervisor
Starbucks, Barista
Saint Paul Park, MN
12.2018 - 01.2020
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily.
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Cut spending through effective inventory management and supply sourcing.
Sales Consultant
Verizon Wireless
Sidney, MT
04.2016 - 09.2016
- Responded to telephone and in-person requests for information.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Selected correct products based on customer specifications and explained details and functionality of each.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
- Set up, updated and closed business and personal accounts.
- Pleasantly greeted customers and determined individual needs by asking appropriate questions.
- Activated phones on networks such as Verizon.
- Identified opportunities to further business transactions via upselling and cross-selling.
- Provided information about network policies, contract parameters and payment plans.
- Guided customers to quickly locate merchandise in showroom.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Created detailed sales presentations to communicate product features and market data
Restaurant Team Member
Taco Johns
Sidney, MT
10.2013 - 12.2015
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Greeted guests pleasantly and answered menu questions.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.`
- Explained menu items and suggested appropriate options for food allergy concerns.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
Education
High School Diploma -
Sidney High School
Sidney, MT 08.2012 - 05.2016
Skills
Prioritizing calls
undefinedSoftware
Microsoft Office
Timeline
Customer Service Representative
MDU Resources
06.2022 - 12.2022
Dispatcher
KC Transport
01.2020 - 11.2021
Front Desk Agent
Mystic Lake Casino And Hotel
03.2019 - 01.2020
Barista Shift Supervisor
Starbucks, Barista
12.2018 - 01.2020
Sales Consultant
Verizon Wireless
04.2016 - 09.2016
Restaurant Team Member
Taco Johns
10.2013 - 12.2015
High School Diploma -
Sidney High School
08.2012 - 05.2016
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