Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Affiliations
Timeline
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Kobo Akatchi

Kobo Akatchi

Omaha

Summary

Sales Associate with 4 years of experience in sales and customer service. Adept in problem-solving and advanced communication skills.

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Knowledgeable Sales Associate with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

ParkOMA
02.2023 - Current
  • Successfully provide high-quality customer service to Airport customers.
  • Demonstrate strong organizational skills to successfully work with peers.
  • Collaborate with peers to develop innovative strategies to improve customer service and efficiency.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Sales Associate

Kohl's
04.2021 - 04.2022
  • Skilled in providing excellent customer service and resolving customer inquiries.
  • Developed strong product knowledge, enabling customers to make informed decisions.
  • Contributed to a positive shopping experience.
  • Met and exceeded monthly sales goals.
  • Provided recommendations to customers.
  • Provided promotion advice.
  • Assisted with inventory.

Education

Master in Sciences - Management and Leadership

Bellevue University
Nebraska City, NE
05-2026

Associate degree - Liberal Arts

Metro Community College
Nebraska City, NE
05-2020

Master in English - American Literature and Civilization

National University of Ivory Coast
07.2016

Skills

  • Leadership
  • Communication
  • Problem-solving
  • Teamwork
  • Decision-making
  • Organizational
  • Analytical thinking
  • Time management
  • Work ethic
  • Attention to detail
  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Empathetic and genuine
  • Active listening
  • Customer complaint resolution
  • Customer relations

Languages

English
French

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • US Coast Guard Auxiliary

Timeline

Customer Service Agent

ParkOMA
02.2023 - Current

Sales Associate

Kohl's
04.2021 - 04.2022

Master in English - American Literature and Civilization

National University of Ivory Coast

Master in Sciences - Management and Leadership

Bellevue University

Associate degree - Liberal Arts

Metro Community College