Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kobus Visser

Johannesburg,GP

Summary

Dynamic System Operator Team Leader at Switchonenergy with a proven track record in strategic planning and operations management. Expert in process improvement and team training, successfully resolved technical issues and enhanced system performance. Committed to excellence, I thrive in fast-paced environments, ensuring optimal operations and fostering strong vendor relationships.

Overview

22
22
years of professional experience

Work History

National ATM Monitoring Manager

NET1
08.2015 - Current
  • Setup of the new department.
  • Monitoring all ATMs nationally (950+).
  • Manage staff in monitoring center.
  • Support to technical staff in the field.
  • Logging service calls for all ATMs to complete within 72 hours.
  • Monitoring the status, cash and communication of all ATMs.
  • Ordering of cash when ATMs run out.
  • Dispatching of technical staff should telephonic support not be successful.
  • Manage support on ATMs to keep unnecessary responding costs as low as possible.
  • With telephonic support first and then technical response.
  • Give daily reports on ATMs.
  • Training of new staff.
  • Management of operating teams.
  • Staff HR queries.
  • Centre running hours Monday to Sunday 5am to 9pm shifts.

Operations Manager

NET1
07.2014 - Current
  • Opened and running 13 new stores in Gauteng - manage all contractors on store constructions.
  • Cash management of ATMs.
  • Staff management all stores and teams – target based.
  • Paying out social grants at the stores.
  • Doing loans.
  • Marketing.
  • Testing of some new software.
  • Stock ordering for each store.
  • Daily cash and security reports.
  • Staff training.
  • Management of staff HR queries.
  • Customer service queries.
  • ATM disputes.
  • Loss control.
  • Shortage investigations.
  • Overtime and cost management.
  • Store trading hours Monday to Sunday.

System Operator Team Leader

Switchonenergy
Johannesburg, Gauteng
06.2024 - 01.2025
  • Monitored and maintained system operations, ensuring optimal performance of computer systems.
  • Maintained user accounts and profiles within the system environment according to organizational requirements.
  • Created detailed reports on system operation status, including any potential issues or security risks identified during monitoring activities.
  • Resolved technical issues related to system operations by troubleshooting and providing solutions in a timely manner.
  • Conducted regular review of logs and alert notifications in order to identify any irregularities or discrepancies in the system environment.
  • Managed vendor relationships to ensure timely delivery of system hardware and software.
  • Responded to and resolved system outages and performance issues promptly.

Chick Packing and Shipping Technician

Hoovers Hatchery
, USA
01.2023 - 09.2023
  • Proficient in packing and shipping chicks with precision, adhering to assigned tickets.
  • Skilled in order fulfillment, including shrink-wrapping, labeling, and meticulous counting.
  • Experienced in wing, beak, and toe clipping, utilizing automatic vaccinators and cocci spray.
  • Demonstrated commitment to cleanliness and sanitation in the fulfillment area, with responsibilities ranging from egg picking to loading delivery trucks.

Merchant Acquiring Technician/Stock Control

NET1
08.2012 - 07.2022
  • Paying out government pension funds and disability grants.
  • Servicing all payout machines at major stores: Shoprite, Checkers, Spar, Rhino Cash and Carry, Cambridge Foods, Pick and Pay, Game.
  • Servicing prepaid machines selling airtime and electricity.
  • Servicing Caltex swipe terminals and e-fuel systems.
  • Stock control on all above terminals in the Gauteng Region.
  • Responsible for weekly and monthly stats on all calls logged.
  • Stock ordering and controlling.

IT Maintenance, Marketing, Admin, Debt Collections

RINICO COMPUTERKIDS
08.2010 - 04.2012

Sales/Technical

WISPEX BROADBAND WIRELESS INTERNET
09.2009 - 05.2010
  • Managing staff, installation of internet antennas, quality control.
  • Reason for leaving: Staff retrenchment due to financial difficulties.

Guesthouse Manager

ST ANDREWS GUESTHOUSE
06.2009 - 08.2009
  • Managing of guesthouse.
  • Conference planning.
  • Admin and reception.
  • Staff management.

Sales Representative

GLOBAL MICRO SOLUTIONS
11.2007 - 03.2008
  • Company Overview: Rosebank
  • Corporate sales of I.T. solutions.
  • Rosebank
  • Reason for leaving: Took contract while seeking permanent position - contract ended.

Sales Representative

MOTION BUSINESS SOLUTIONS
04.2006 - 10.2007
  • Company Overview: Bryanston JHB
  • Corporate sales of office equipment, faxes, copiers, printers, and computers.
  • Maintaining client database.
  • Calls calling and getting new business.
  • Bryanston JHB
  • Reason for leaving: Company liquidation.

PC Sales and Technician

PC DIRECT
06.2003 - 04.2005
  • Company Overview: Klerksdorp
  • Sales and technical enquiries on various computers.
  • Klerksdorp
  • Reason for leaving: Better opportunities and managing stock.

Electro Mechanical Representative/Technical Enquiries

EXRAY SYSTEMS
04.2008
  • Company Overview: Strijdom Park JHB
  • Customer service.
  • Building transformers.
  • Strijdom Park JHB
  • Reason for leaving: Unfortunately, company closed down.

Education

High School Diploma -

Wolmarannstad high
12.2002

Skills

  • Strategic planning
  • Staff management
  • Process improvement
  • Job inspections
  • Project management
  • Operations management
  • Verbal and written communication
  • Team training
  • Cost control
  • Time management
  • Safety compliance
  • Repair services
  • Inventory oversight

Hobbies and Interests

  • Outdoor activities
  • I like coffee roasting and experimenting with different roasting techniques.

Timeline

System Operator Team Leader

Switchonenergy
06.2024 - 01.2025

Chick Packing and Shipping Technician

Hoovers Hatchery
01.2023 - 09.2023

National ATM Monitoring Manager

NET1
08.2015 - Current

Operations Manager

NET1
07.2014 - Current

Merchant Acquiring Technician/Stock Control

NET1
08.2012 - 07.2022

IT Maintenance, Marketing, Admin, Debt Collections

RINICO COMPUTERKIDS
08.2010 - 04.2012

Sales/Technical

WISPEX BROADBAND WIRELESS INTERNET
09.2009 - 05.2010

Guesthouse Manager

ST ANDREWS GUESTHOUSE
06.2009 - 08.2009

Electro Mechanical Representative/Technical Enquiries

EXRAY SYSTEMS
04.2008

Sales Representative

GLOBAL MICRO SOLUTIONS
11.2007 - 03.2008

Sales Representative

MOTION BUSINESS SOLUTIONS
04.2006 - 10.2007

PC Sales and Technician

PC DIRECT
06.2003 - 04.2005

High School Diploma -

Wolmarannstad high

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