Koby Bonilla
Clermont
Summary
Dynamic Attractions Cast Member recognized for exceptional productivity and efficient task execution, with specialized expertise in guest service, safety protocol adherence, and operational troubleshooting. Proven ability to elevate guest experiences through outstanding communication, teamwork, and adaptability while promoting engaging amusement events. Demonstrated reliability and multitasking capabilities over [Number] years in fast-paced environments, complemented by strong technical and interpersonal skills. Committed to fostering a positive atmosphere and achieving team objectives through a proactive approach and unwavering dedication to quality service.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Universal Studios
08.2025 - 02.2026
- Assisted in inventory management to ensure stock levels met customer demand.
- Organized merchandise displays to enhance customer experience and drive sales.
- Collaborated with team members to streamline restocking processes for efficiency.
- Implemented visual merchandising standards to maintain brand consistency across stores.
- Engaged with customers to provide product knowledge and improve service satisfaction.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
Attractions Cast Member
Walt Disney World Resort
01.2025 - 08.2025
- Collaborated with team members to streamline workflows, enhancing overall guest satisfaction during peak times.
- Ensured guest safety by monitoring attraction operations and adhering to established protocols.
- Delivered exceptional guest experiences through engaging interactions and effective crowd management strategies.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Parking Attendant
Walt Disney World Resort
11.2023 - 12.2024
- Directed parking operations to ensure smooth guest arrival and departure experiences.
- Managed parking lot capacity, optimizing space utilization and minimizing wait times.
- Monitored parking equipment functionality, reporting issues for timely repairs and maintenance.
- Collaborated with team members to maintain cleanliness and organization of parking areas.
- Assisted guests with directions and inquiries, enhancing overall customer satisfaction.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH06-2028
Skills
- Safety awareness
- Strong problem solving
- Guest relations expertise
- Performance under pressure
- Problem-solving abilities
- Time management
- Stress management
- Excellent communication
- Tour guiding experience
- Merchandise handling
- Queue management
- Customer service
- Conflict management
- Safety guidelines
- Ride control operation
- Emergency evacuation
Timeline
Merchandise Associate
Universal Studios
08.2025 - 02.2026
Attractions Cast Member
Walt Disney World Resort
01.2025 - 08.2025
Parking Attendant
Walt Disney World Resort
11.2023 - 12.2024
Bachelor of Arts - Graphic Design
Southern New Hampshire University